Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diego Elizalde

Poteet,TX

Summary

Proven TQA Technician at Spectrum, adept in enhancing system performance and customer satisfaction through expert troubleshooting and equipment repair. With over 4 years in CCTV and networking, my strong diagnostic skills and adaptability have significantly improved team productivity and technical issue resolution. Demonstrates leadership in safety and training, embodying a results-driven approach with a blend of technical proficiency and collaborative teamwork.

Overview

10
10
years of professional experience
1
1
Certification

Work History

TQA Technician

Spectrum (charter Communications)
07.2017 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Troubleshoot cable tv, internet, dial tone/home phone service and WiFi service. Knowledge on installing and splicing Cat5e/Cat6 , Coax RG6/11 and also fiber . I have experience and knowledge on reading system plant layout and building structure. Daily task also includes using ladders to access utility poles , rooftop commercial building , and attics.

QC Field Technician

MasTec
01.2015 - 02.2017
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Education

No Degree -

St.Phillips College
San Antonio, TX

Skills

4 years of cctv experience, analog and IP cameras

4 years of experience with networking equipment from patch panels, switches , ups , access points , Poe , etc

4 years of low voltage experience

4 years of audio/ visual experience

  • Power Tools and Equipment
  • Routine Inspections
  • Software configuration
  • Residential construction
  • Welding skills
  • Estimating abilities

Certification

Broadband wireless specialist

CompTIA Network+

CCNA introduction to networks

CCNA

Timeline

TQA Technician

Spectrum (charter Communications)
07.2017 - Current

QC Field Technician

MasTec
01.2015 - 02.2017

No Degree -

St.Phillips College

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Diego Elizalde