Diego Favela
Elkhart,IN
Summary
Dedicated and reliable General Business Major with Installer/Assistant experience, 2 years of experience in material handling, preparation work, and precise installation of stone surfaces such as granite, quartz, and marble, specializing in countertops and tile.
Experience managing operations at Aracely’s Paleteria y Antojitos, gained valuable familiarity with business operations and sales strategies. Contributed successfully to sales growth by pitching creative ideas and interacted with customers on a managerial level ensuring satisfaction resolving any concerns effectively. Led staff by training and developing new hires, improving team efficiency, and maintaining high service standards in a fast paced work environment ensuring customers leave satisfied and wanting to come back.
A team player with strong work ethic and a customer focused mindset, eager to contribute to a dynamic and growth oriented organization.
Overview
5
5
years of professional experience
Work History
Installer / Assistant
Pro Elegant Installations LLC
03.2022 - Current
- Material handling like transportation of the materials and pieces to the installation site
- preparation work preparing the kitchen area for installation, which may involve removing existing countertops, leveling surfaces, and making any required modifications
- Measured, cut, and installed countertops, ensuring precision and attention to detail for each project
- Customer Interactions
- Clean-up
Server/Assistant Manager
Aracely’s Paleteria Y Antojitos
04.2020 - Current
- Managed daily operations, ensuring a high level of customer service and satisfaction
- Trained and mentored new hires
- Supervised staff to maintain a welcoming atmosphere and efficient service
- Handled customer inquiries and resolved complaints to ensure a positive experience
- Ensured orders were accurate and timely, contributing to customer retention and satisfaction
- Inventory check, making sure store is well stocked
- Cleaning up at the end of the shift ensuring place is nice and tidy for next shift
Education
General Business - Marketing
Indiana University
South Bend, IN01-2027
Skills
- Business Familiarity
- Leadership and Team Management Skills
- Training and Development
- Ability to Work in a Team
- Effective Time Management
- Customer Communication and Relationship
- Excellent Communication Skills
- Bilingual
- Public Speaking and Presentation Skills
- Proficient in Microsoft Suite
Timeline
Installer / Assistant
Pro Elegant Installations LLC
03.2022 - Current
Server/Assistant Manager
Aracely’s Paleteria Y Antojitos
04.2020 - Current
General Business - Marketing
Indiana University
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