Diego Flores
Fort Worth,TX
Summary
Accomplished leader with a proven track record at Cinemark Theaters, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Staff Training and Development, I've significantly improved team productivity and inventory accuracy. My strategic approach to staff mentoring and process optimization has fostered a culture of continuous improvement and achievement.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Cinemark Theaters
Hurst, TX
04.2015 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Process Assistant
Amazon
Haslet, TX
12.2018 - 12.2019
- Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
- Assisted senior supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
Senior Assistant Manager
Cinemark Theaters
Hurst, TX
11.2018 - 07.2021
- Led a team of junior assistants, ensuring efficient task completion and professional development.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Mentored junior staff members to enhance their skills, promoting growth within the company.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted regular performance evaluations, providing constructive feedback and setting achievable goals for team members.
Education
Bachelors - Business Administration
University of North Texas
Denton, TXSkills
- Staff Training and Development
- Customer Relationship Management
- Operations Management
- Inventory Control
- Staff Scheduling
- Money Handling
- Recruitment and hiring
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Process Assistant
Amazon
12.2018 - 12.2019
Senior Assistant Manager
Cinemark Theaters
11.2018 - 07.2021
Assistant Manager
Cinemark Theaters
04.2015 - 10.2018
Bachelors - Business Administration
University of North Texas