Diego Galleguillos

• Managed and motivated a team of above wing employees to be productive, goal oriented and engaged in a union environment.
• Served as a liaison between airport authority, TSA, business partners and other vendors to ensure a safe, efficient and compliant operation.
• Led weekly and monthly meetings with business partner leadership team to update and review current goals.
• Reviewed monthly expenditures to evaluate costs and made adjustments to align with budgetary goals.
• Kept strict focus on safety procedures to create a safe environment for both workers and passengers.

• Oversaw daily operations of the station, ensuring smooth workflow and timely completion of required audits.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• Responsible for monitoring all facets of the operation and performance; Customer Service Agents, ground operations (domestic and international) and all other business partners.
• Minding the budget by maintaining a daily record of agents attendance and overtime awarded.
• Work alongside shop stewards and union representatives to support the station in all manner of compliance and discipline.
• Assisted in the development of professional growth and personal opportunities of direct reports.

- Prepared and conducted daily meetings with business partners where we identified patterns and discussed methods of improvement.

- Monitored station performance (ex: gate tracking, timelines, baggage goals, scorecards).

- Assisted in the formation of the Departure Coordinator team including interviewing and reviewing candidates.

- Attended meetings with the airport community on ways to improve interline baggage delivery performance.

- Supported with the Alaska Airlines & Virgin America merger, and assisted with the alignment of new policies, procedures, and culture.

- Provided Station Director with local performance stats and information in preparation for corporate performance meetings.

- Kept a complete record of monthly Missed Baggage Ratio.

- Met with ramp business partners on a daily basis and conducted safety briefings.

- Looked over monthly flight schedules in advance to prevent any schedule conflicts and presented the information to adjust any items found.