Diego Galvan
Plano,TX
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
5
5
years of professional experience
Work History
Front Office Manager
TruSai Hotels
Plano, TX
05.2024 - Current
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
Housekeeping Supervisor
Hilton Dallas Lincoln Centre
Dallas, TX
09.2023 - 09.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Created and implemented daily cleaning schedules for staff members.
Night Auditor
Hampton Inn Suites
Plano, TX
09.2022 - 10.2023
- Greeted arriving guests and checked them in to their rooms.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Front Desk Agent
Hampton Inn By Hilton
Plano, TX
05.2023 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Performed data entry into computer systems to maintain accurate records of customer information.
Housekeeping Supervisor
MCR HOTELS
Plano, TX
01.2022 - 09.2022
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
Front Desk Agent
Aloft Houston Downtown
Houston, TX
01.2020 - 01.2022
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Education
High School Diploma -
Northside High School
Houston, TXSkills
- Workflow Coordination
- Relationship Building
- Administrative Skills
- Oral and writing communication
- Employee Supervision
- Issue handling
- Schedule Management
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Front Office Manager
TruSai Hotels
05.2024 - Current
Housekeeping Supervisor
Hilton Dallas Lincoln Centre
09.2023 - 09.2024
Front Desk Agent
Hampton Inn By Hilton
05.2023 - 08.2023
Night Auditor
Hampton Inn Suites
09.2022 - 10.2023
Housekeeping Supervisor
MCR HOTELS
01.2022 - 09.2022
Front Desk Agent
Aloft Houston Downtown
01.2020 - 01.2022
High School Diploma -
Northside High School