Diego Garcia

Manor,TX

Summary

DevOps and Software Engineer with over 4 years of experience at IBM, supporting large-scale cloud environments and Kubernetes-based applications. Specialized in CI/CD automation, production incident response, and platform reliability engineering. Proven track record of improving deployment efficiency, reducing operational toil through automation, and maintaining highly available production systems.

Overview

years of professional experience

Work History

Software Engineer (DevOps / Platform Engineering)

IBM

Austin, Texas

01.2024 - Current

Automated operational workflows using Bash scripting, reducing manual intervention, and improving platform reliability.
Developed and maintained CI/CD pipelines, enabling automated build, test, and deployment workflows across production services.
Troubleshot Kubernetes pods, services, and deployments to identify the root causes of infrastructure and application failures in production environments.
Managed Helm charts to standardize Kubernetes application deployments, and improve environment consistency.
Monitored cloud infrastructure and responded to production incidents, minimizing customer impact, and improving service uptime.
Collaborated with cross-functional engineering teams to maintain clean version control practices through code reviews, merges, and pull requests.

DevOps Engineer

IBM

Austin, Texas

03.2021 - 01.2024

Supported production Go and Ruby microservices, implementing enhancements, and performance improvements to increase system stability.
Maintained and monitored enterprise production environments using observability tools, including Grafana, to ensure system health and availability.
Investigated and resolved high-priority production incidents, partnering with development and support teams to reduce downtime, and improve reliability.
Designed and maintained Concourse CI pipelines to automate application deployments and infrastructure workflows.
Diagnosed performance issues across Kubernetes clusters, improving system reliability and user experience.
Applied Site Reliability Engineering (SRE) practices, including incident response, monitoring improvements, and operational automation.
Managed cloud environment health, and participated in on-call rotations supporting customer-facing production systems.

Education

Bachelor Of Science (BS) - Computer Science

The University of Texas At El Paso

El Paso, TX

12-2020

Skills

Cloud & Infrastructure

Kubernetes, Helm, Linux
Cloud Monitoring & Production Operations
Containerized Applications

CI/CD & Automation

CI/CD Pipelines
Concourse CI
Git, Pull Requests, Code Reviews
Bash Scripting & Automation

Observability & Reliability

Grafana
Incident Response
Production Troubleshooting
SRE Practices
System Monitoring & Alerting

Programming

Go
Bash

Timeline