Diego Garza
San Antonio
Summary
Dedicated and customer-focused professional with extensive experience in the automotive and parts industries. Committed to providing the best and fastest seamless interactions, prioritizing understanding and meeting customer needs to foster loyal and long-lasting relationships. Strong background in customer service, excelling at creating positive experiences that enhance client satisfaction and drive repeat business. Passionate about collaborating with teams to ensure exceptional service and support, striving to exceed expectations at every opportunity.
Overview
7
7
years of professional experience
Work History
Service Advisor
Ford Of Boerne
12.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated customer complaints to identify cause of malfunctions.
- Read and followed technical documentation to complete accurate repairs.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
Parts Advisor
Howdy Honda
07.2024 - 12.2024
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained extensive understanding of common problems and methods for repair.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
Hardlines Team Member
Academy Sports Outdoors
03.2023 - 12.2024
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
Commercial Inside Account Excecutive
SHI
10.2022 - 07.2024
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service
- Prospected and secured new business through telesales and relationship building.
- Negotiated pricing programs with new clients to maintain consistent revenue flow while protecting profit margin.
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
- Monitored portfolio growth and identified key accounts to upsell.
Inside Sales Representative
SHI
06.2022 - 10.2022
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Consulted with customers to aid selection and purchase of products that met needs.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Listened to customer needs to identify and recommend best products and services.
Retail Sales Associate
Advanced Auto Parts
12.2018 - 05.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
Accounts Receivable Associate
Luke Fruia Motors
04.2018 - 12.2018
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and CDK software to manage invoices and payments.
- Tracked financial progress by creating quarterly and yearly balance sheets.
Education
Bachelor of Arts - Business Administration
The University of Texas At Rio Grande Valley
Brownsville, TX05.2022
Skills
- Proficient in CDK software
- Proficient in dealertrack
- Problem-solving
- Customer service efficiency
- Fast-paced environments
- Cross-departmental collaboration
- Customer satisfaction
- Bilingual communication skills
- English
- Bill preparation
- Spanish
Timeline
Service Advisor
Ford Of Boerne
12.2024 - Current
Parts Advisor
Howdy Honda
07.2024 - 12.2024
Hardlines Team Member
Academy Sports Outdoors
03.2023 - 12.2024
Commercial Inside Account Excecutive
SHI
10.2022 - 07.2024
Inside Sales Representative
SHI
06.2022 - 10.2022
Retail Sales Associate
Advanced Auto Parts
12.2018 - 05.2022
Accounts Receivable Associate
Luke Fruia Motors
04.2018 - 12.2018
Bachelor of Arts - Business Administration
The University of Texas At Rio Grande Valley
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