Diego Giron
San Antonio,TX
Summary
Dynamic and results-driven Senior Management Analyst with extensive experience in software development and implementation using Agile methodologies. Skilled in managing projects through all phases, conducting user acceptance testing, and writing validation scripts for SaaS migration. Proficient in analyzing data to identify and prioritize issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
SENIOR MANAGEMENT ANALYST
CITY OF SAN ANTONIO
06.2024 - Current
- Create SaaS User Acceptance Testing (UAT) validation scripts
- Conduct User Acceptance Testing (UAT) prior to each sprint deployment, ensuring software functionality aligns with business requirements and expectations
- Perform post-deployment sprint validations in production to identify and rectify missing components and verify successful implementation of changes
- Create JIRA tickets to document findings, bugs, new stories, and project scope changes, ensuring thorough tracking and communication of project progress and requirements.
MANAGEMENT ANALYST
CITY OF SAN ANTONIO
12.2022 - 06.2024
- Apply the five project management processes to lead major scope change initiatives, collaborating closely with stakeholders to assess needs and implement effective solutions
- Conduct User Acceptance Testing (UAT) prior to each sprint deployment, ensuring software functionality aligns with business requirements and expectations
- Perform post-deployment sprint validations in production to identify and rectify missing components and verify successful implementation of changes
- Create JIRA tickets to document findings, bugs, new stories, and project scope changes, ensuring thorough tracking and communication of project progress and requirements
- Organize, plan, and facilitate training sessions related to system enhancements, ensuring staff is proficient in utilizing updated functionalities
- Utilize data analysis and EDE references to accurately diagnose reported issues and implement appropriate solutions and workarounds
- Develop user guides and concise summaries of findings, and provide actionable recommendations to streamline processes, reduce complexity, and mitigate risk.
SENIOR DEVELOPMENT SERVICES SPECIALIST
CITY OF SAN ANTONIO
05.2019 - 12.2022
- Temporarily re-assigned to BuildSA for software validation due to system upgrade
- Validated software functionality to ensure alignment with end-user requirements
- Tested all record types to improve operational efficiency and to satisfy business needs
- Performed quarterly quality control reviews on staff for growth and development
- Acted as BuildSA support for different sections of the department to provide workarounds for system related issues
- Solved customer issues related to commercial and residential migrated projects
- Developed and implemented a strategic cross training curriculum to enhance proficiency of the team
- Oversaw the partial permit process for commercial and residential projects
- Responsible for overseeing support responsibilities that include preliminary plan review meetings, code modification requests, post permit revisions.
PLANS COORDINATOR
CITY OF SAN ANTONIO
07.2018 - 05.2019
- Conducted monthly quality control reviews for staff to determine developmental needs; designed and delivered suitable training to resolve inefficiencies and improve performance at individual and team levels
- Championed high satisfaction levels by furnishing exemplary services to internal and external customers, including responding to inquiries, resolving their permit/license-related issues, and scheduling inspections for their commercial/residential projects
- Worked in close cooperation with the management team of Development Services Department to expedite construction plan review process, assuring project compliance with the city’s regulatory requirements and standards
- Executed a range of critical operations support duties, including implementing surveys, processing/renewing annual maintenance permits, and completing various paperwork to guarantee seamless departmental workflow.
STORE MANAGER
VANS
07.2017 - 07.2018
- Spearheaded daily store operations by supervising employees, establishing policies, and implementing persuasive visual merchandising strategies; increased the store traffic and grew sales by $1M+ during the year
- Managed staff activities by executing strategic schedules, delegating responsibilities, and monitoring progress; developed staff performance by providing training and coaching; maximized business productivity
- Improved employee engagement through effective labor management and on-time payroll processing, resulting in high rates of employee retention and loyalty
- Delivered best-in-class customer service and experience by creating a welcoming environment, answering inquiries, and resolving conflicts; resulted in positive client relationships.
ASSISTANT STORE MANAGER
TILLY’S
10.2015 - 07.2017
- Oversaw the entire activities of opening the new store location; supported the development and execution of business plans, best practices, and sales processes to achieve targets, exceed forecasts, and drive better financial performance
- Produced executive business decisions while executing store operations; initiated merchandising strategies, established competitive pricing, and updated existing marketing initiatives; grew sales by 15.6% in Q1 and 26.3% in Q2 of 2016
- Established top-performing sales team by providing training, coaching, and mentorship; improved customer service delivery, resulting in attracting more customers and generating higher sales.
ASSISTANT STORE MANAGER
VANS
06.2013 - 10.2015
- Delivered optimal shopping experiences to customers by asserting organized product displays and providing timely resolutions to concerns and inquiries; achieved high satisfaction and retention levels
- Recruited, hired, and onboarded new talents to develop high performing sales team; provided ongoing training and coaching while creating a collaborative team environment to build a strong bench
- Demonstrated flexibility and creativity by leading merchandising and visual planning to boost customer engagement; consistently increased sales by 13.2% in Q4 of 2014, 8.5% in Q1 of 2015, and 1.5% in Q2 of 2015.
SENIOR DEVELOPMENT SERVICES SPECIALIST/LEAD TESTER
CITY OF SAN ANTONIO
05.2019 - 10.2021
- Recruited by the management to fulfill a key role in the BuildSA software development project; leverage strong technical aptitude to assist with the entire lifecycle of the project to guarantee completion within the specified budget and timeframe
- Analyzed business processes and procedures to discover, validate, and translate requirements into user stories
- Collaborated with developers to identify errors, bugs, and other areas that needed improvements; provided actionable insights and innovative recommendations to address the gaps and optimize project success
- Performed User Acceptance Testing (UAT), assessed software functionality to ensure alignment with end-user requirements; facilitated on-budget go-live release date of BuildSA to improve operational efficiency and meet business needs
- Developed training guides and what’s changing handouts to provide employees with an overview of new processes and procedures
- Conducted and facilitated training sessions for customers and employees on new permitting software functionality.
INTERIM TRAINING OFFICER
CITY OF SAN ANTONIO
10.2021 - 02.2022
- Assisted with on-boarding new employees
- Updated and maintained training material to enhance employee growth and development
- Developed strategic lesson plans and implemented a structured training program that aligned with business needs
- Acted as BuildSA support for customers and staff to resolve system related issues
- Provided in the moment coaching to promote education and knowledge of permitting software.
CO-MANAGER
LOVE CULTURE
12.2011 - 06.2013
- Co-managed daily operations of an 18,000 sq
- Ft
- Location with a staff of 90 employees by executing schedules, assigning duties, and enforcing policies; implemented effective business strategies that contributed to reaching $5.5M in sales in 2011
Education
Bachelor of Arts in International Business Management -
University of Texas A&M – San Antonio, TX
05.2024
Certified ScrumMaster -
Scrum Alliance – San Antonio, TX
05.2026
Certified Permit Technician -
International Code Council – San Antonio, TX
04.2027
Associate of Arts in Business Administration -
Northwest Vista College – San Antonio, TX
05.2015
Skills
- Project Management
- Change Management
- Risk Management
- Resource Management
- Stakeholder Engagement
- Data Collection
- Data Analysis
- Requirements Gathering
- User Acceptance Testing (UAT)
- Software Development Lifecycle
- Agile Methodologies
- Strategic Planning
- Team Leadership & Development
- Operations Management
- Teamwork and Collaboration
- Inclusive Leadership
- Customer Service
- Problem-Solving
- Time Management
- Critical Thinking
Certification
- Certified Scrum Master, Scrum Alliance, June 2021 - May 2026
- Permit Technician, International Code Council, April 2021 - April 2027
Timeline
SENIOR MANAGEMENT ANALYST
CITY OF SAN ANTONIO
06.2024 - Current
MANAGEMENT ANALYST
CITY OF SAN ANTONIO
12.2022 - 06.2024
INTERIM TRAINING OFFICER
CITY OF SAN ANTONIO
10.2021 - 02.2022
SENIOR DEVELOPMENT SERVICES SPECIALIST
CITY OF SAN ANTONIO
05.2019 - 12.2022
SENIOR DEVELOPMENT SERVICES SPECIALIST/LEAD TESTER
CITY OF SAN ANTONIO
05.2019 - 10.2021
PLANS COORDINATOR
CITY OF SAN ANTONIO
07.2018 - 05.2019
STORE MANAGER
VANS
07.2017 - 07.2018
ASSISTANT STORE MANAGER
TILLY’S
10.2015 - 07.2017
ASSISTANT STORE MANAGER
VANS
06.2013 - 10.2015
CO-MANAGER
LOVE CULTURE
12.2011 - 06.2013
Bachelor of Arts in International Business Management -
University of Texas A&M – San Antonio, TX
Certified ScrumMaster -
Scrum Alliance – San Antonio, TX
Certified Permit Technician -
International Code Council – San Antonio, TX
Associate of Arts in Business Administration -
Northwest Vista College – San Antonio, TX