Diego Giron
San Antonio,TX
Summary
Dynamic and results-oriented Senior Management Analyst with a robust experience in managing complex projects through meticulous planning, execution, and stakeholder engagement. Adept in high-scale software implementations using Agile methodologies. Proficient in analyzing data to identify issues and implement effective solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
SENIOR MANAGEMENT ANALYST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
San Antonio , TX
2024.06 - Current
- Collaborate with team to define project kickoff and responsibilities in preparation for SaaS migration scheduled for October 2024
- Develop SaaS UAT validation scripts for: Residential Building Permit Application, Fire Systems Permit Application, Fire License Registration, Escrow Application, Temporary Certificate of Occupancy, and Commercial Post Permit submittal
- Work directly with development team to conduct CPS integration testing in the new non-pord2 environment
- Conduct post-sprint deployment validations in production to ensure successful deployment, promptly identifying and addressing any issues to mitigate risks for seamless operations
- Provide continued support to internal and external users by offering workarounds for unresolved bugs and troubleshooting functionality failures due to server issues.
MANAGEMENT ANALYST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
San Antonio , TX
2022.12 - 2024.06
- Developed stakeholder registers to identify key stakeholder for every enhancement request, ensuring effective stakeholder engagement and communication
- Conducted meetings with stakeholders to collect and document requirements and define project scope
- Developed project charters to outline project details for each enhancement
- Developed project scope tickets in JIRA to ensure all necessary details and requirements were documented for the development team to configure new functionality in Accela
- Tested requirements to validate scope, worked directly with the development team to manage and report bugs, and conducted final testing to ensure configuration compliance before project closure
- Conducted design-change walkthrough meeting with stakeholders to gain final acceptance of projects and promote stakeholder engagement
- Produced product deliverables, including user guides, delivering trainings, and deploying enhancements to production within a sprint
- Researched and analyzed issues reported by end-users, validating against documented requirements to determine if issues were bugs, user errors, or potential enhancements
- Participated in daily stand-up meetings to discuss development progress, prioritize assignments, monitor progress, address constraints, and review product backlog.
SENIOR DEVELOPMENT SERVICES SPECIALIST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
San Antonio , TX
2019.05 - 2022.12
- Recruited my management to fulfill a crucial role in Phase 3 of the BuildSA software replacement project, temporarily reassigned from June 2019 to January 2021
- Participated in meetings with key stakeholders to define, document, and prioritize requirements for Licensing, Building, and Fire permit configuration in Accela
- Executed validation of requirements released as JIRA tickets within four-week sprints, adhering to the project management plan
- Provided training for testers and managed the acquisition of additional physical resources necessary for project execution
- Participated in daily stand -up meetings to review product backlog, prioritize assignments, monitor progress, and address constraints with the development team
- Facilitated continuous feedback and communication between stakeholders and the development team to promote stakeholder engagement
- Reported and tracked bugs using JIRA, coordinating with the development team for timely resolutions
- Produced key product deliverables, including user guides and 'what's changing' documents
- Conducted UAT to confirm configuration compliance before closing out the project phase
- Ensured successful deployment for Accela with licensing, building, and fire permit configuration by the expected go-live date of November 30, 2020
- Ensured project deliverables were within scope, cost, and schedule, delivering value to stakeholders.
PLANS COORDINATOR (PERMIT COUNTER)
CITY OF SAN ANTONIO, Development Services
San Antonio , TX
2018.07 - 2019.05
- Conducted quarterly quality control reviews to assess staff performance, identify development opportunities
- Designed, structured, and implemented a strategic cross training curriculum to enhance team proficiency and adaptability
- Resolved customer issues related to commercial and residential projects
- Facilitated closure documents such as certificates of occupancy and ensured compliance with building codes
- Assisted with troubleshooting and implementing resolutions for customers, making executing decisions aligned with organizational values
- Delivered exceptional customer service through proactive resolution of issues
- Tracked customer satisfaction via surveys, consistently receiving positive feedback.
Education
BBA - International Business Management
Texas A&M University - San Antonio
San Antonio, TX05.2024
Skills
- Project Management
- Change Management
- Risk Management
- Resource Management
- Stakeholder Engagement
- Data Collection
- Data Analysis
- Requirements Gathering
- User Acceptance Testing (UAT)
- Software Development Lifecycle
- Agile Methodologies
- Strategic Planning
- Team Leadership & Development
- Operations Management
- Teamwork and Collaboration
- Inclusive Leadership
- Customer Service
- Problem-Solving
- Time Management
- Critical Thinking
- Organizational Development
- Business process improvement
- Innovation management
- Business Analysis
- Client Relationship Management
- Decision-Making
- Relationship Building
Certification
- Certified Scrum Master |Scrum Alliance| June 2021 - May 2026
- Permit Technician |International Code Council | April 2021 - April 2027
Timeline
SENIOR MANAGEMENT ANALYST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
2024.06 - Current
MANAGEMENT ANALYST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
2022.12 - 2024.06
SENIOR DEVELOPMENT SERVICES SPECIALIST (BUILDSA)
CITY OF SAN ANTONIO, Development Services
2019.05 - 2022.12
PLANS COORDINATOR (PERMIT COUNTER)
CITY OF SAN ANTONIO, Development Services
2018.07 - 2019.05
BBA - International Business Management
Texas A&M University - San Antonio
- Certified Scrum Master |Scrum Alliance| June 2021 - May 2026
- Permit Technician |International Code Council | April 2021 - April 2027
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