Diego-Stephan L. Gray Sr
Grand Prairie,TX
Summary
To find employment with a company where the skills and experience will be an asset to the business while furthering the knowledge and abilities in the process Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
Work History
Concierge Supervisor
Stratton Amenities
04.2022 - 05.2023
- Supervised 9 concierges across 3 shifts Employee Scheduling Tenant inquiries Problem solving Delivery intake Daily reports Train new team members Evaluate performance of the concierge team Find coverage in case of call offs Investigate and respond to employee and escalated client matters Communicate and facilitate the effective implementation of policies and procedures Provide ongoing support, including tools and resources to help team succeed and filling in where needed
Director of Marketing / Management
Price Group Management
10.2015 - 12.2021
- Graphic Design Payroll Employee Scheduling Employee Conflicts Social Media Marketing Promotion Planning Marketing Planning Customer Service Trouble Shooting Nightclub Management
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Planned and executed events and marketing programs to increase qualified leads.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created and managed marketing budget, ensuring maximized ROI.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Coordinated with design and media teams to develop high-quality creative assets.
Promotions Manager
Northwest Endeavors Management
05.2013 - 09.2015
- Marketing Planning Promotion Planning Graphic Design Voiced over radio commercials Internet Marketing Social Media Marketing
- Managed day-to-day functions of promotion and marketing departments.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Increased revenue 85% through effective marketing.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Utilized e-mail, social media and radio to highlight products and services.
- Collaborated with media representatives to optimize coverage of special events.
Director of Advertising
KRAVE Magazine
12.2010 - 05.2013
- I manage a team of account managers in 4 cities, Advertising morale building Work closely with marketing team to build an effective marketing campaign Negotiated high profile accounts Gave final approval for advertising proposals Provided advance advertising training to team managers Approved ad placement in the magazine Create, design and develop brand image for customers' products or services
- Create and direct advertising campaign to raise brand recognition and awareness among the consumers
- Develop brand building strategies for the creative team
- Assist creative teams in implementing brand building strategies
- Develop and initiate artistic strategies for advertising campaigns Conduct frequent creative meetings to ensure effective advertising campaign for the client
- Attend and coordinate client meetings with the creative heads
- Monitor advertising campaign from concept to finished product
- Operate within the budget limits
- Handle projects and campaigns meeting deadlines.
- Analyzed sales and marketing data for improved strategies.
- Managed day-to-day functions of promotion and marketing departments.
- Managed sales promotions and marketing strategies on major social media sites.
- Organized events and product presentations related to national conferences and conventions.
- Designed contests and sweepstakes for [Product].
Owner & CEO
Full House Events LTD. CO
09.2002 - 01.2010
- I specialized in Corporate events such as, company Christmas parties, picnics, seminars, meetings, networking mixers, conventions etc
- Monitored event activities to ensure satisfaction of participants and resolution of any problems that arise Inspected event facilities to ensure that they conform to customer requirements Coordinated services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security Consulted with customers to determine requirements for events such as meetings, conferences, and conventions Met with sponsors, vendors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress Evaluated and selected providers of services according to customer requirements Planned and developed programs, agendas, budgets, and services according to customer requirements First two years in business I had a 100% increase in business development and revenue from my initial investment I received my leads from cold calling, networking and hotel relationships I wrote tailored proposals to fit within the budget and created power point presentations I created my own marketing / business plans
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Site Manager
Xerox Business Services
06.1991 - 02.2006
- I supervised and evaluated the daily activities of 15 employees, produced, and tracked the monthly billing cycles for accounts
- I handled employee issues such as time, payroll, and termination recommendations while utilizing problem solving skills during customer service functions
- I was responsible for keeping an active inventory of all the office supplies and ran reports of supplies used for the month.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Resolved issues between employees and customers using company policies.
Education
Bachelor of Science - Business Administration
Lamar University
Beaumont, TX05.1991
Business Administration
University of The District of Columbia
Washington, DCHigh School Diploma -
Business & Management Center High School
Dallas06.1986
David W. Carter High School
Dallas06.1984
Skills
- All Windows Versions, Microsoft Word, Excel, PowerPoint, and Access, Business Management, Customer Service,
- Certified by the International Special Events Society (ISES)
- Telephone Etiquette
- Special Events
- Customer Experience
- Customer Needs Assessments
- Customer Inquiries
- Customer Satisfaction
- Guest Assistance
- Customer Inquiries
- Customer Satisfaction
- Guest Assistance
- Customer Inquiries
- Customer Satisfaction
- Guest Assistance
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Concierge Supervisor
Stratton Amenities
04.2022 - 05.2023
Director of Marketing / Management
Price Group Management
10.2015 - 12.2021
Promotions Manager
Northwest Endeavors Management
05.2013 - 09.2015
Director of Advertising
KRAVE Magazine
12.2010 - 05.2013
Owner & CEO
Full House Events LTD. CO
09.2002 - 01.2010
Site Manager
Xerox Business Services
06.1991 - 02.2006
Bachelor of Science - Business Administration
Lamar University
Business Administration
University of The District of Columbia
High School Diploma -
Business & Management Center High School
David W. Carter High School
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