Diego Grijalva
Tucson,AZ
Summary
Driven professional with experience at Aerotek, adept in maintaining shop efficiency and enhancing team productivity. Excelled in customer service management at Telcel, significantly reducing complaints through proactive solutions. Skilled in using hand and power tools, with a strong foundation in shop safety practices. Demonstrates exceptional teamwork and problem-solving abilities, ensuring customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Diesel Mechanic Assistant
Aerotek
05.2024 - 08.2024
- Cleaned shop, stored new supplies and put away tools to maintain organized work area.
- Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
- Shadowed senior mechanics to develop advanced repair skills.
- Enhanced shop efficiency by maintaining a clean, organized workspace and assisting with tool inventory management.
Customer Service Manager
Telcel
07.2022 - 04.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Associate of Applied Science - Engineering (Pre-Engineering)
Cochise College
Douglas01.2026
High School Diploma -
Escuela Preparatoria Lazaro Cardenas
Cananea, Sonora06.2023
Skills
- Hand and power tools
- Air brake systems knowledge
- Shop Safety Practices
- Lubrication services
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Diesel Mechanic Assistant
Aerotek
05.2024 - 08.2024
Customer Service Manager
Telcel
07.2022 - 04.2023
Associate of Applied Science - Engineering (Pre-Engineering)
Cochise College
High School Diploma -
Escuela Preparatoria Lazaro Cardenas