Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Gutierrez

Fullerton,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server, Bartender

Golden Road Brewing
03.2018 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Streamlined order-taking process to minimize wait times for diners.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.

Guest Experience Manager

Cava Grill
05.2024 - 12.2024
  • Developed loyalty programs that rewarded frequent guests, fostering long-lasting relationships and increased customer retention.
  • Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
  • Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.

Busser

Naples Italian Ristorante & Pizzeria
11.2016 - 10.2018
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Displayed excellent time management skills while balancing multiple tasks simultaneously.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Education

GED -

El Camino Real High School
Placentia, CA
06-2009

Skills

  • Guest engagement
  • Memory retention
  • Safe food handling
  • High volume dining
  • Guest relations management
  • Tableside etiquette
  • Server training
  • Calm demeanor
  • Cool under pressure

Languages

Spanish
Native or Bilingual

Timeline

Guest Experience Manager

Cava Grill
05.2024 - 12.2024

Server, Bartender

Golden Road Brewing
03.2018 - Current

Busser

Naples Italian Ristorante & Pizzeria
11.2016 - 10.2018

GED -

El Camino Real High School

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Diego Gutierrez