Diego Guzman
Clive,IA
Summary
- High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires.Calm and level-headed in all types of situations.
- Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
- Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals. Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader Manager
Maverik Gas Station
400 Prairie Bluff Dr Waukee, IA 50263 United Stat
06.2025 - Current
- Led team initiatives to enhance operational efficiency and productivity.
- Streamlined workflow processes, resulting in improved task completion times.
- Mentored junior team members to foster skill development and knowledge sharing.
- Implemented performance tracking systems to monitor team progress and outcomes.
Guest Advocate
Target
900 SE Laurel St Waukee, IA 50263 United States
09.2024 - 06.2025
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
- Exhibited high energy and professionalism when dealing with clients and staff.
Host
Cracker Barrell
11701 University Ave Clive, IA 50325 United State
03.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Host/Cashier
The Other Place Restaurant
Clive, IA
02.2023 - 02.2024
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Opened and closed seating sections according to volume of guests.
- Used cash registers and credit card machines to cash out customers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Worked with floor team and managers to meet wide range of customer needs.
Busser/Host
Giordano
West Des Moines, IA
08.2022 - 09.2023
- Checked in with servers to confirm preparedness before seating customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Opened and closed seating sections according to volume of guests.
- Answered customer questions about hours, seating, and menu information.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Assisted with bussing tables and cleaning up spills.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Valley High School
West Des Moines, IA 08.2023 - 05.2026
Languages
Spanish
Full Professional
Timeline
Team Leader Manager
Maverik Gas Station
06.2025 - Current
Guest Advocate
Target
09.2024 - 06.2025
Host
Cracker Barrell
03.2024 - 07.2024
High School Diploma -
Valley High School
08.2023 - 05.2026
Host/Cashier
The Other Place Restaurant
02.2023 - 02.2024
Busser/Host
Giordano
08.2022 - 09.2023