Summary
Overview
Work History
Education
Languages
Timeline
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Diego Guzman

Clive,IA

Summary

  • High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires.Calm and level-headed in all types of situations.
  • Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work History

Guest Advocate

Target
09.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Host

Cracker Barrell
03.2024 - 07.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.

Host/Cashier

The Other Place Restaurant
02.2023 - 02.2024
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Opened and closed seating sections according to volume of guests.
  • Used cash registers and credit card machines to cash out customers.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked with floor team and managers to meet wide range of customer needs.

Busser/Host

Giordano
08.2022 - 09.2023
  • Checked in with servers to confirm preparedness before seating customers.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Opened and closed seating sections according to volume of guests.
  • Answered customer questions about hours, seating, and menu information.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Assisted with bussing tables and cleaning up spills.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

Education

Valley High School
West Des Moines, IA
08.2023 - Current

Languages

Spanish
Full Professional

Timeline

Guest Advocate

Target
09.2024 - Current

Host

Cracker Barrell
03.2024 - 07.2024

Valley High School
08.2023 - Current

Host/Cashier

The Other Place Restaurant
02.2023 - 02.2024

Busser/Host

Giordano
08.2022 - 09.2023

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Diego Guzman