Diego Guzman
Watsonville,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Maintenance Assistant
Pacific Coast Manor
Capitola, CA
02.2024 - Current
- Updated maintenance records and logs accurately.
- Created daily, weekly, and monthly checklists for equipment maintenance procedures while maintaining records of scheduled work.
- Ensured compliance with local, state, and federal regulations regarding building maintenance.
- Conducted daily facility inspections to identify necessary repairs and maintenance needs.
- Performed electrical and plumbing repairs and installations under supervision.
- Assisted in repair and maintenance of facility systems to uphold operational standards.
- Executed regular equipment inspections to ensure safety compliance.
- Ordered parts, supplies and equipment from suppliers or obtained needed items from storage rooms.
- Coordinated with contractors for specialized repair services, ensuring timely completion and adherence to quality standards.
- Replaced worn and damaged parts to keep maintenance equipment fully functional.
Uber Driver
Uber Eats
Aptos, CA
01.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with requests and answered questions, enhancing overall satisfaction.
- Delivered products to customer locations punctually, ensuring reliable service.
Door Dasher
DoorDash
Watsonville, CA
09.2020 - Current
- Delivered food orders promptly, ensuring adherence to Dasher app instructions for optimal customer satisfaction.
- Ensured order accuracy by verifying items at restaurant pickup, enhancing delivery reliability.
- Fostered positive customer interactions by providing friendly service during deliveries.
Caretaker
Comeforcare
Santa Cruz, CA
07.2018 - Current
- Supported children in developing social, communication, and problem-solving skills through targeted interactions.
- Planned and implemented activities that fostered creativity and self-expression in children.
- Documented child behavior, dietary intake, and medication administration for supervisor review.
Manager
Strawhat Pizza
Watsonville, CA
07.2016 - 01.2021
- Monitored staff performance, addressing issues to improve service quality.
- Enforced customer service standards, resolving customer problems to enhance satisfaction.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Developed training modules and documentation to support staff onboarding and skill development.
Caretaker/Outreach Assistant
PAPAS (Supporting Father Involve)
Watsonville, CA
06.2013 - 06.2016
- Answered calls and engaged with community members to deliver information on advocacy services, improving awareness of available resources.
- Distributed flyers and brochures to educate community members about available programs and services, fostering informed participation.
- Assisted individuals with program enrollment and organized necessary paperwork.
- Notified individuals of appointment follow-ups and referrals, ensuring continuity of care and support.
Education
Information Technology
Center For Employment Training
San Jose, CA08-2023
High School Diploma -
Oasis High School
6500 Soquel Drive, Aptos, CA 9500306-2012
Some College (No Degree) - Human Services
Cabrillo College
Aptos, CAPajaro Valley High School
Watsonville, CASkills
- Customer Service
- Stocking and Inventory
- Fluent in Spanish
- Punctual and Reliable
- Verbal and Written Communication
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Staff Management
- Community Engagement
- Problem solving
- Decision making
- Repair coordination
- Maintenance work orders
- Building upkeep
- Plumbing repairs
- Electrical repairs
- Hand tools operation
- Safety compliance
- Driving and transportation
Timeline
Maintenance Assistant
Pacific Coast Manor
02.2024 - Current
Uber Driver
Uber Eats
01.2023 - Current
Door Dasher
DoorDash
09.2020 - Current
Caretaker
Comeforcare
07.2018 - Current
Manager
Strawhat Pizza
07.2016 - 01.2021
Caretaker/Outreach Assistant
PAPAS (Supporting Father Involve)
06.2013 - 06.2016
Information Technology
Center For Employment Training
High School Diploma -
Oasis High School
Some College (No Degree) - Human Services
Cabrillo College
Pajaro Valley High School