Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Hernandez

Las Vegas,NV

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

14
14
years of professional experience

Work History

Salesperson

InterCambio Express
09.2018 - Current
  • Developed strong relationships with clients to enhance customer loyalty and retention.
  • Executed product demonstrations, effectively communicating features and benefits to potential customers.
  • Collaborated with team members to implement sales strategies, improving overall team performance.
  • Worked to build relationships with customers and built potential for additional sales.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Informed customers of promotions to increase sales productivity and volume.

Sales Manager

AutoFin USA
09.2015 - 08.2018
  • Led sales team to surpass quarterly revenue targets through strategic planning and targeted initiatives.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Attended industry events and conventions to explain sales opportunities.

Shipping and Receiving Manager

Bonanza Boots
08.2011 - 08.2018
  • Managed daily shipping and receiving operations, ensuring accuracy in inventory management.
  • Supervised team of warehouse staff, providing training on safety protocols and best practices.
  • Streamlined shipping processes to improve delivery times and reduce operational costs.
  • Implemented inventory control systems to enhance tracking and minimize discrepancies.
  • Developed performance metrics to evaluate team efficiency and productivity improvements.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Education

Duarte High School
Duarte, CA
06-2010

Skills

  • Customer service
  • Customer care
  • Relationship building
  • Customer relationship building
  • Customer engagement
  • Sales management
  • Product and service knowledge
  • Time management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Salesperson

InterCambio Express
09.2018 - Current

Sales Manager

AutoFin USA
09.2015 - 08.2018

Shipping and Receiving Manager

Bonanza Boots
08.2011 - 08.2018

Duarte High School

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