Diego Hernandez

Work History

Owner

Agere Vigor LLC

01.2025 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Insurance Agent

The Broker Group

11.2024 - Current

Built strong relationships with clients through consistent communication and excellent customer service.
Responded to customer calls swiftly to resolve issues and answer questions.
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Maintained high standards of customer service by building relationships with clients.
Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Prepared and reviewed insurance applications to verify compliance with regulations.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Expanded client base by actively prospecting for new business opportunities and generating referrals.
Worked closely with other team members to optimize sales strategies and achieve regional goals.
Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Mentored junior agents, sharing industry insights and best practices for success in the field.
Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
Fostered team-oriented environment that encouraged collaboration and shared success among agents.
Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
Finalized sales and collected necessary deposits.
Collected premiums on or before effective date of coverage.
Generated leads through cold-calling, networking and other outreach methods.
Developed and implemented promotional strategies to increase customer base.
Evaluated competitors' products and services to gain competitive advantage.
Designed presentations and marketing materials to promote insurance products.
Conducted research and identified market trends to develop better strategies for sales.
Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Identified and solicited sales prospects in agency databases.

Asset Protection Associate

Walmart

01.2024 - 07.2025

Patrolled store departments to check for suspicious activities.
Controlled reduction of loss inventory by protecting company assets.
Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Wrote reports outlining activities and results.
Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Conducted internal investigations, interviewing staff members suspected of theft or misconduct to determine appropriate actions.
Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
Wrote reports for internal and external crime, burglary, or theft.
Contacted local authorities and apprehended shoplifters.
Checked CCTV for evidence of shoplifting.
Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
Kept patrons and employees safe and from criminal activity.
Maintained detailed logs of all security-related incidents, providing valuable data for analysis and improvement.
Optimized use of security technology by customizing settings to meet specific needs of store.
Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Utilized various hand and power tools to secure premises and increase protection.

Telecommunication Technician

RadioCuba

04.2022 - 04.2023

Installed and configured new devices and system components.
Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
Collaborated with other technicians to troubleshoot and resolve technical issues.
Responded to service requests during and after business hours.
Managed and prioritized customer service requests to achieve prompt resolution.
Enhanced customer satisfaction by providing timely technical support for telecommunications services.
Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Collaborated with cross-functional teams to design and deploy large-scale telecommunication projects.
Performed periodic system upgrades and maintenance to meet industry standards.
Performed preventive maintenance of telecommunications equipment.
Read blueprints and schematics to correctly place equipment.
Worked closely with network administrators and server engineers to deliver quality service.

Summary

Overview

Work History

Owner

Insurance Agent

Asset Protection Associate

Telecommunication Technician

Education

Bachelor of Science - Telecommunications

Skills

Certification

Languages

Timeline

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