Diego Lopez
Allen,Tx
Summary
Dynamic and dedicated professional with a proven track record at Canes Chicken Fingers, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through efficient order management and clear communication. Skilled in food preparation and maintaining high safety standards, consistently exceeding performance expectations in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Crew Member
Canes Chicken Fingers
07.2024 - 07.2025
- Prepared and served food items according to safety and quality standards.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment.
- Assisted in training new team members on operational procedures and customer service protocols.
- Processed customer orders efficiently using point-of-sale systems, enhancing transaction speed.
- Collaborated with team members to achieve daily operational goals and maintain service flow.
- Handled customer inquiries and resolved issues promptly, improving overall satisfaction levels.
- Monitored inventory levels during shifts, ensuring adequate stock availability for service needs.
- Adhered to health regulations and safety procedures, contributing to a safe workplace environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Server
Kchetes
02.2023 - 05.2024
- Provided exceptional customer service, ensuring guest satisfaction through attentive and efficient service.
- Processed orders accurately using point-of-sale systems, maintaining a smooth transaction flow.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain high-quality standards.
- Trained new servers on menu knowledge, service techniques, and operational procedures.
- Monitored dining area for cleanliness and organization, enhancing overall guest experience.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Handled customer inquiries and concerns professionally, fostering positive relationships with patrons.
- Implemented suggestions for improving service efficiency, contributing to streamlined operations within the restaurant.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Body Shop Assistant
Hopper Motorplex
07.2022 - 07.2023
- Assisted in preparing vehicles for painting and repairs, ensuring quality standards met.
- Operated various body shop tools and equipment to support repair processes efficiently.
- Collaborated with technicians to diagnose vehicle issues and recommend appropriate solutions.
- Maintained cleanliness and organization of workstations, promoting a safe working environment.
- Enhanced customer satisfaction by providing efficient and friendly service during vehicle drop-off and pick-up processes.
- Contributed to a professional shop appearance by maintaining clean, presentable customer-facing areas and ensuring all equipment was in proper working order.
- Assisted in reducing turnaround times on jobs, performing minor repairs such as small dent removals and buffing scratches efficiently.
- Ensured accurate estimates for customers by conducting thorough inspections of damaged vehicles alongside estimators.
- Increased shop efficiency by maintaining a clean and organized work environment for all staff members.
- Maximized customer satisfaction through timely follow-ups on completed jobs, addressing any concerns or questions promptly.
Education
High School Diploma -
Allen High School
Allen, TX05.2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Initiative and Self-motivation
- Basic math
- Verbal and written communication
- Drive-thru operations
- Food preparation
- Heavy lifting
- Learning agility
- Store opening and closing
- Safety
- Inventory restocking
- Order management
- Visual communication
- Performance improvement
- Menu memorization
- Cooking
- Beverage preparation
- Assertiveness
- Equipment maintenance
- Ordering procedures
- Diversity awareness
- Influencing skills
- Willingness to learn
- Workplace safety
- Sanitation protocols
- Dependable and cooperative
- Collaboration and teamwork
- Team player
- Company standards
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Cooking
- Baking
- Martial Arts
- Virtual Reality
- Strategy Games
- High-Intensity Interval Training
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Horseback Riding
- Music
- Gym Workouts
- DIY and Home Improvement
Timeline
Crew Member
Canes Chicken Fingers
07.2024 - 07.2025
Server
Kchetes
02.2023 - 05.2024
Body Shop Assistant
Hopper Motorplex
07.2022 - 07.2023
High School Diploma -
Allen High School
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