Diego Lopez-Sanchez
Everett,WA
Summary
Dependable kitchen manager successful providing fast, high-quality customer service to guests in restaurant and bar settings. Adaptable professional with expertise in team collaboration and resolving issues with customers, waitstaff and management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server/ Bartender/ Kitchen Manager
Ceviche
08.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server Shift Leader
Aca Las Tortas Lynnwood
01.2018 - 08.2022
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server/ Kitchen Manager
Aca Las Tortas Bothell
01.2005 - 01.2018
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Skills
- Inventory
- Customer service
- Upselling
- Bartending
- Attentive
- Food And drink presentation
Certification
Food Handler Permit
Alcohol server permit
Languages
Spanish
Native or Bilingual
Timeline
Server/ Bartender/ Kitchen Manager
Ceviche
08.2022 - 08.2023
Server Shift Leader
Aca Las Tortas Lynnwood
01.2018 - 08.2022
Server/ Kitchen Manager
Aca Las Tortas Bothell
01.2005 - 01.2018
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