Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Diego Madriz Arce

Cartago,Costa Rica

Summary

I am a honest, hard-worker person, responsible with good cooperation as a team member that like to be envolved in things that help me to learn and develop new skills.
I am a software engineer, like to learn new roles that I will allow me to apply around 7 years of work experience.
Always looking for new way to help, learn and training myself and my coworker under my capacity of work.
Improve new methods, tools to simplify work is one of my goals daily.

Overview

8
8
years of professional experience

Work History

Endpoint Operation Administrator

CRG Solutions
Costa Rica, San Jose
07.2023 - Current
  • I am working directly to Emerson
  • -Provide Global Endpoint Services operational support for imaging, configuration of supporting servers and maintain software baseline up to date on all PC endpoints as defined by the Service Owners.
    -Provide Enterprise scope patching for PC Endpoint aligned to Enterprise Security policies.
    -Execute company wide or specific scope software deployment projects.
    - Create, deploy and maintain software packages for usage at enterprise level using the existing framework.
    - Create and maintain up to date required endpoints operations procedures and documentation.
    - Prepare and submit root cause analysis reports for severity 1 and 2 incidents.
    - Ensure anhesion to SLA's by a strong focus on automation and service improvement, working together with US, endpoint design, transition, service provisioning and other as required.
    - Collaborate and actively feedback to endpoint design and management in order to develop and improve supported solutions and designs.
    Apply defined security and compliance policies, software, patches and regulary check their enforcing mechanisms to be correctly applied.

INFRASTRUCTURE ENGINEER SCCM ENGINEER

Syniverse
San Jose, Costa Rica
08.2022 - 04.2023
  • The Infrastructure Engineer I will have responsibility for the organizational platform
  • In this role I will work with cross-functional teams and participate in projects/programs to support the development of IT processes, drive improved IT delivery, automation and standardization efforts, and overall operational excellence
  • Support Enterprise Technology processes, functions and team capability
  • Deliver design solutions architected with security Best Practice, adhering to controls to provide a reduced threat landscape
  • Follow the approach of design, build, test, pilot and deploy for all projects
  • Provide support within a 'Follow the Sun' model for IT Operations
  • Support alignment with business stakeholders when delivering technology services
  • Maintain, and support solutions built on the organizational platform
  • Contribute to the integration of products, create automatic process workflows, and ensure consistency across all solutions
  • Support software deployments, upgrades, and maintenance
  • Responsible for monitoring inventory, status updates/alerts, and management reporting
  • Act as an escalation point for team and ticket resolution
  • Drive world class execution and customer service for problem resolution
  • Support enhancement efforts for alerts, responses, automation, and overall monitoring of enterprise systems
  • Enhance system uptime through managing reoccurring issues and trouble areas.

SAP BASIS ENGINEER

Kyndryl
Heredia, Costa Rica
09.2021 - 08.2022
  • Worked with Sap Hana, Abap, Linux commands
  • SAP system all the architecture NetWeaver, logon groups, abap processes, transactional processing
  • SAP java processes and java cluster architecture
  • Start and stop process
  • SAP system software development
  • System Monitoring for example SAP system traces, ccms configuration
  • SAP GUI installation
  • Managing transport request
  • importing transport request
  • SAP S/4 HANA
  • Work with Platform Lead, Release Manager, Test Manager and development team to plan, manage and deliver ServiceNow releases and upgrades for security application and software development cycle.
  • Sybase DB, DB2,SQL,Oracle and SAP HANA knowledge
  • SAP R3 Refresh
  • Max DB
  • Communicated with clients and coworkers about analysis results.

Basis

IBM
Heredia, Costa Rica
05.2021 - 09.2021
  • Engineering since May 2021, I give support to multiple applications as Sap Logon, Hana Studio, Putty, linux commands, troubleshooting.

Quality

International Business Machines IBM
Heredia, Costa Rica
04.2016 - 05.2021
  • I worked 2 years and 3 months on IBM for AT&T account as a Quality Assurance
  • I was Senior QA in this account
  • Ability to explain step by step about QA process
  • Understand about other process relative for the account in this case developer(packaging)
  • Chubb account 3 years
  • I worked for Chubb account as a Software Distribution and Packaging In this role I am responsible for executing the task requires to automatically deploy software applications
  • I have to use System Center Configuration Management (SCCM) to create packages, application, task sequences, collections
  • In this role I have to produce detailed reports on the result to the deployments
  • In addition I have to created queries for included several machines on a specific collection.

Infrastructure Engineer

IBM
  • I had responsibility for the organizational platform
  • In this role I worked with cross-functional teams and participate in projects/programs to support the development of IT processes, drive improved IT delivery, automation and standardization efforts, and overall operational excellence
  • Support Enterprise Technology processes, functions and team capability
  • Deliver design solutions architected with security Best Practice, adhering to controls to provide a reduced threat landscape
  • Follow the approach of design, build, test, pilot and deploy for all projects
  • Provide support within a 'Follow the Sun' model for IT Operations
  • Support alignment with business stakeholders when delivering technology services
  • Maintain, and support solutions built on the organizational platform
  • Contribute to the integration of products, create automatic process workflows, and ensure consistency across all solutions
  • Support software deployments, upgrades, and maintenance
  • Responsible for monitoring inventory, status updates/alerts, and management reporting
  • Act as an escalation point for team and ticket resolution
  • Drive world class execution and customer service for problem resolution
  • Support enhancement efforts for alerts, responses, automation, and overall monitoring of enterprise systems
  • Enhance system uptime through managing reoccurring issues and trouble areas.

Education

Training.sap.com /certification/validity Key courses and training ISQTB Certified Tester, Foundation Level -iSQI GmbH International Software Quality Institute
07.2016

Bachelor Degree: System Engineering
01.2012

ID 16-CTFL
01.2003

Technical degree

Instituto Tecnologico de Costa Rica

Network, Business Administration, CCNA Security, ISTQB Foundation Level Certification, Cenfotec

Universidad Fidelitas

SAP Academy and Certificationshttps

Packaging School on IBM Portuguese Academy

IBM Linux Academy on IBM IBM Security Academy COMPLETED Infraestruture -Networking -Security 1 -QRadar Excel Academy -Level basic and intermediate Badges and certificates coursera and ibm courses -IT Fundamentals for Cybersecurity Specialization Skill badge

Skills

  • Hana Studio
  • Linux commands
  • Sap Logon
  • Stop and Start SAP only, SAPDB, SAP and DB independent, SAP instance By instance SAP from SM51, from command "stopsap", from sapcontrol, from Dpmon and jsmon working with powershell working with system configuration manager
  • R3
  • JAVA
  • SQL
  • MAX DB
  • Oracle
  • SAP NetWeaver
  • SAP ECC
  • SAP GUI
  • Transport Management Solutions
  • Batch job creation
  • Monitoring SAP system
  • Troubleshooting using logs files to resolve issues related to Windows updates and Application installation queries and reports JAMF
  • Azure Administration
  • IT Support
  • Powershell,batch
  • Operative system troubleshooting
  • Service desk
  • Microsoft SCCM
  • Teamwork
  • Problem-solving
  • Pressure management
  • Communication
  • Educational commitment
  • Adaptability
  • QRadar
  • Networking
  • Router
  • Switch
  • Firewall
  • Dmz
  • Infraestruture Software Packaging
  • scripting

Accomplishments

  • Cybersecurity IT Fundamentals Specialist
  • IBM Security QRadar Technical Sales Foundations - Level 100
  • IBM Blockchain Essentials V2
  • RedHat Academy6 Months
  • CERTIFICATIONS Foreign Language(s): English- Level: C1 BELT English, Idioma Internacional, May 2023
  • LANGUAGE Upper Intermediate (B2) English

Timeline

Endpoint Operation Administrator

CRG Solutions
07.2023 - Current

INFRASTRUCTURE ENGINEER SCCM ENGINEER

Syniverse
08.2022 - 04.2023

SAP BASIS ENGINEER

Kyndryl
09.2021 - 08.2022

Basis

IBM
05.2021 - 09.2021

Quality

International Business Machines IBM
04.2016 - 05.2021

Infrastructure Engineer

IBM

Training.sap.com /certification/validity Key courses and training ISQTB Certified Tester, Foundation Level -iSQI GmbH International Software Quality Institute

Bachelor Degree: System Engineering

ID 16-CTFL

Technical degree

Instituto Tecnologico de Costa Rica

Network, Business Administration, CCNA Security, ISTQB Foundation Level Certification, Cenfotec

Universidad Fidelitas

SAP Academy and Certificationshttps

Packaging School on IBM Portuguese Academy

IBM Linux Academy on IBM IBM Security Academy COMPLETED Infraestruture -Networking -Security 1 -QRadar Excel Academy -Level basic and intermediate Badges and certificates coursera and ibm courses -IT Fundamentals for Cybersecurity Specialization Skill badge

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Diego Madriz Arce