Diego Maldonado
El Paso,United States
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Supervisor
alorica
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted regular reviews of operations and identified areas for improvement.
Bilingual Sales Associate
Spectrum
03.2023 - 01.2024
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Resolved complaints to satisfy customers and encourage future transactions.
- Processed customer order, quote, and return transactions and offered additional products and services.
Customer Service Associate
Alorica
03.2016 - 02.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Solved problems with products and services by providing customers with technical support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Colegio De Bachilleres 5
Cd Juarez07.2015
Skills
- Customer Service
- Public Speaking
- Client Account Management
- Verbal and Written Communication
- Team Training
- Inbound Sales
- High-Volume Call Centers
- Cold-Calling
- Payment Posting Understanding
Timeline
Bilingual Sales Associate
Spectrum
03.2023 - 01.2024
Customer Service Associate
Alorica
03.2016 - 02.2023
Supervisor
alorica
High School Diploma -
Colegio De Bachilleres 5