Diego Marchesi
Las Vegas,NM
Summary
At Capriottis Sandwich Shop, I excelled as a Shift Lead Manager, enhancing team motivation and inventory control, significantly reducing wastage. My leadership fostered a culture of excellence and open communication, directly contributing to improved customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Capriottis Sandwich Shop
07.2021 - 05.2024
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Set overall vision and provided team leadership.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Education
Associate of Arts - Business
College of Southern Nevada
Las Vegas, NV10.2024
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Accurate money handling
- Energetic and Enthusiastic
- Opening and closing procedures
- Punctual and Reliable
- Relationship Building
- Inventory Control
- Conflict Resolution
Certification
- Food Handler Certification - Issued September 2021
Guitar, Sports and Music
Partaking in all three of these things is something that will always put a genuine smile on my face. Playing guitar is something I do to help me to relax and wind down at the end of the day. Sports is something that I can watch or play with friends while also getting a good workout in which not only brings me joy but also keeps my body in check. Music is also a passion that I can share with virtually anyone while also learning so many different things about people and cultures around the world.
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Shift Lead Manager
Capriottis Sandwich Shop
07.2021 - 05.2024
Associate of Arts - Business
College of Southern Nevada
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