DIEGO MARIN
Greenville,SC
Summary
Upbeat, customer-focused Sales Associate with 19 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Diligent professional offering 19 years of experience in aggressively promoting and selling used cars products to achieve company quotas and expectations. Accommodating, welcoming and skilled in recommending merchandise based on individual requirements. Proficient in Sales Force and Microsoft World.
Overview
37
37
years of professional experience
Work History
Sales Representative
CarMax
Greenville, South Carolina
08.2005 - 01.2024
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Organized client visits, presentations, product demonstrations and trade shows.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Described merchandise and explained use, operation and care.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Monitored customer order process and addressed customer issues.
- Maintained records related to sales for store management.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated product features to align with customer needs.
- Created successful strategies to develop and expand customer sales.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Prepared merchandise for purchase or rental.
- Developed key customer relationships to increase sales.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Adhered to established policies and procedures when handling customer accounts.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Reviewed monthly performance against targets set by management team.
- Leveraged CRM system to manage sales activities and track sales performance.
- Greeted customers to determine wants or needs.
- Attended industry events such as conferences, seminars.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Production Supervisor
Standart Motor Products
Greenville, South Carolina
01.1987 - 05.2015
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Coordinated production requirements with material handling and staffing functions.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Maintained accurate records of daily production activities.
- Identified opportunities for process improvements through analysis of existing workflows.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Recommended opportunities for growth and advancement to motivate employees.
- Coordinated resources across multiple teams and projects as needed.
- Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Prepared operations data to produce comprehensive reports to management.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Determined budgets, production goals and rates based on company policies and requirements.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
- Recommended and implemented measures to improve production methods and quality of products.
- Ensured safety regulations were followed by all personnel in the production area.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Resolved any conflicts between employees in a professional manner.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Observed and monitored utilization of equipment.
- Developed and implemented significant process improvements to enhance department quality and throughput.
- Created detailed reports outlining progress on various projects.
- Established and updated production schedules to meet changing demands.
- Developed and implemented production schedules to ensure timely completion of projects.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Implemented cost-saving measures while maintaining high levels of product quality.
- Investigated customer complaints related to product quality or delivery times.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Trained new staff on production processes and procedures.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Managed daily operations within budget constraints while meeting deadlines.
Education
Some College (No Degree) - Petroleum Engineering
New Mexico Institute of Mining And Technology
Socorro, NMSkills
- Account Servicing
- Account Development
- Sales Development
- Client Service
Affiliations
- I love to run
- several half marathons
Languages
Spanish
Native/ Bilingual
Accomplishments
- Ultimate Diamond sales level
- 33 top percent sales in the corporation
Timeline
Sales Representative
CarMax
08.2005 - 01.2024
Production Supervisor
Standart Motor Products
01.1987 - 05.2015
Some College (No Degree) - Petroleum Engineering
New Mexico Institute of Mining And Technology
Diego Marin
- Loyal employee, 25 years in manufacturing same company, 19 years sales same company
References
References available upon request.
Diego Marin
- Loyal employee, 25 years in manufacturing same company, 19 years sales same company
References
References available upon request.