Diego Mariscal

Mail Delivery and Collection

• Sorting mail and packages: Organizing mail by route to remain as efficient as possible on the route.
• Delivering mail and packages: Walking or driving to assigned route to deliver mail to homes or businesses.
• Collecting outgoing mail: Picking up outgoing mail from homes, businesses or collection boxes.

Customer Service

• Interacting with customers: Answering questions about mail services or taking special requests like holding mail
• Handling important deliveries: Managing certified/registered mail and obtaining signatures when needed.

Time Management

• Meeting strict deadlines: Ensuring all mail is delivered on the route by the end of my shift even during inclement weather.
• Adjusting to new routes: Becoming familiar with new routes especially when helping coworkers.

Safety and Compliance

• Following safety protocols: Adhering to road and pedestrian safety guidelines while on the route
• Securing mail and packages: Preventing theft or loss by keeping vehicle locked and secure at all times.

Physical Work

• Endurance and Strength: Walking more than 10 miles daily while carrying heavy satchels even during difficult weather conditions.
• Attention to Detail: Ensuring mail goes to the correct address without errors.

Returns and Exchanges

• Processing returns and exchanges: Verifying receipts, inspecting items, and applying store and online policies.
• Resolving customer issues: Handling complaints about faulty/infective products, missing parts or incorrect purchases.
• Providing alternative solutions: Offering store credit, replacement or guidance on warranty claims

Money Services

• Handling financial transactions: Providing services such as MoneyGram and Western Union to send money to foreign countries.

General Front End Duties

• Answering customer questions: Helping customers with general questions, product locations and policies.
• Managing escalations: Referring issues to supervisors or managers when needed
• Maintaining order: Keeping front end area clean and organized especially during busy times.