Diego Martinez
Chicago,IL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Taco Bell
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
Package Handler Trainer
FedEx
02.2021 - 04.2022
- Complied with safety, health, and environmental regulations as prescribed by law.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Loaded items onto conveyor belts and pallets.
- Secured items for storage or shipment.
Shift Manager
Taco Bell
07.2017 - 04.2020
- Maintain working area clean and stocked
- Overlooked employees and work area
- Improved on social skills with employees and customers
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Tracked receipts, employee hours, and inventory movements.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Troubleshot equipment to reduce service calls and downtime.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
- Managed staff hiring, training and supervision.
- Handled register and safe money along with deposits.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
Psychology
Harold Washington College
Chicago, IL08.2021
Skills
- Task Delegation
- Operations Management
- Google Drive
- CSS
- Project management abilities
- Staff Management
- Compliance understanding
- Staff Supervision
- Staff Development
- Performance reviewing
- Policy Enforcement
- Strategic Planning
Drummer
Working towards mastering something requires some form of discipline.
Timeline
Assistant Manager
Taco Bell
01.2023 - Current
Package Handler Trainer
FedEx
02.2021 - 04.2022
Shift Manager
Taco Bell
07.2017 - 04.2020
Psychology
Harold Washington College