Diego Martinez
Tampa,FL
Summary
Excellent in being adaptive and receptive when taking on a new task in any part of life, which comes from a chess mindset of being 2 even 3 steps ahead of what may confront me. Great organizational skills that aid my ability to take on new tasks. Above all things, I am tenacious when it comes to being efficient and productive with everything I do.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Hospitality Server/Guide/Bartender
Champions Landing Country Club
03.2024 - 06.2024
- Served High Value Loyal Customers with best hospitality possible
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Guided New customers around country club and presented representation of the country club
- Served food and beverages promptly with focused attention to customer needs.
BARTENDER
Bruff's Bar and Grille
12.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
SALES ASSOCIATE
Hibbett's Sports Gear
03.2023 - 12.2023
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
PACKAGE HANDLER
Fed Ex
06.2018 - 06.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
FRONT DESK
Island Sun Tanning
06.2017 - 09.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Sales Floor Leader/Store Greeter
BJ's
06.2016 - 09.2016
- Greeted Customers on the floor with a smile and made sure they were doing okay with finding everything they needed in our store
- Increased overall customer experience by offering helpful suggestions and product recommendations.
- Monitored foot traffic patterns within the store entrance area, adjusting greeting strategies accordingly for maximum impact.
Education
ASSOCIATES DEGREE -
Iowa Western Community College
Council Bluffs, Iowa01.2023
Bachelor of Arts - Human And Health Performance/ Minor Phycology
Emporia State University
Emporia12-2024
Skills
- Adaptive
- Leadership
- Multitasking
- Situational Awareness and Execution
- Guest engagement
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Hospitality Service expertise
- Memory retention
- Team collaboration
- Sales expertise
Accomplishments
Full Football Scholarship to The University of Memphis while being over a 3.0 student athlete.
Affiliations
- Day Trading Institutions
- Free Lance Real Estate Deals & Funding
Timeline
Hospitality Server/Guide/Bartender
Champions Landing Country Club
03.2024 - 06.2024
BARTENDER
Bruff's Bar and Grille
12.2023 - 06.2024
SALES ASSOCIATE
Hibbett's Sports Gear
03.2023 - 12.2023
PACKAGE HANDLER
Fed Ex
06.2018 - 06.2019
FRONT DESK
Island Sun Tanning
06.2017 - 09.2017
Sales Floor Leader/Store Greeter
BJ's
06.2016 - 09.2016
ASSOCIATES DEGREE -
Iowa Western Community College
Bachelor of Arts - Human And Health Performance/ Minor Phycology
Emporia State University
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