Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Diego Martinez Guevara

Millersville,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Lilly's Printing

Sellsman
01.2019 - 03.2020
  • Proofed all job orders, securing client approval prior to production.
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Passionate about learning and committed to continual improvement.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Cafe Rio Mexican Grill

Line Cook
06.2020 - 01.2021
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Distributed food to team members with efficiency in high-volume environment.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Prepared meals according to customer specifications.
  • Restocked stations and supplies during slower periods between rushes.
  • Utilized problem-solving skills to address customer complaints.
  • Developed deep understanding of menu items and ingredients.
  • Verified accurate portioning of food items and garnishes.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

West Annapolis Family Dentistry

Dental Assitanting Program
02.2021 - 01.2022
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Supported patient comfort with calm demeanor and individualized pain management.
  • Defined and enforced dental office policies and procedures.
  • Took impressions for retainers and appliances.
  • Consulted with other dental professionals to deliver best patient care.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Tracked customer service cases and updated service software with customer information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Provided language translation services for customer service inquiries.

Boathouse Hotel

Housekeeping
02.2022 - 07.2023
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Education

High School Diploma -

Old Mill High School
Millersville, MD
06.2020

Skills

  • Instrument Handling
  • Health Information
  • Customer Satisfaction
  • Special Instructions
  • Reading Comprehension
  • Project Requirements
  • Critical Thinking
  • Proper Equipment Operation
  • Technical Sales
  • Customer Inquiries
  • Personnel Records
  • Client Coordination
  • Problem Resolution
  • Sales Presentation
  • Creative Solutions
  • Productivity Standards
  • Cost Savings
  • Systems Evaluation
  • Administrative Procedures
  • Staff Meetings
  • Active Learning
  • Process Improvement Initiatives
  • Production Processes
  • User Experience
  • Client Support
  • Inventory Records

Accomplishments

  • Resolved product issue through consumer testing.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Boathouse Hotel

Housekeeping
02.2022 - 07.2023

West Annapolis Family Dentistry

Dental Assitanting Program
02.2021 - 01.2022

Cafe Rio Mexican Grill

Line Cook
06.2020 - 01.2021

Lilly's Printing

Sellsman
01.2019 - 03.2020

High School Diploma -

Old Mill High School

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Diego Martinez Guevara