Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Diego Matos

Orlando,FL

Summary

Adaptable and growth-oriented team player with a strong foundation in customer service and problem resolution. Eager to learn and contribute within a value-driven organization, leveraging skills in communication, initiative-taking, and a commitment to personal development.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
02.2023 - 04.2024
  • As a Shift Manager at Pizza Hut, I oversaw all restaurant operations during my shift, including front-of-house and kitchen areas
  • I ensured excellent customer service, led and motivated a team of team members, maintained food safety and sanitation standards, managed cash handling, and contributed to sales goals.

Manager in Training

Rent-A-Center
09.2020 - 02.2023
  • As a Manager in Training at Rent-A-Center, I received comprehensive training and mentorship to become a successful store manager
  • I provided exceptional customer service, achieved sales goals, managed inventory, assisted with store operations, and collaborated effectively with team members.

Event Guide

Universal Orlando Resort
09.2018 - 11.2021
  • As an Event Guide at Universal Studios Orlando, I assisted the Sales and Marketing team in executing special events
  • I welcomed and greeted event guests, provided event flow information, assisted with guest registration, and ensured a smooth and enjoyable event experience.

Ride Attendant & Haunted House Attendant

Universal Studios Florida
07.2020 - 11.2021
  • As a Ride Attendant and Haunted House Attendant at Universal Studios Florida, I ensured the safety of guests, operated rides and control consoles, provided friendly service, managed queue lines, and contributed to the overall atmosphere of the haunted house.

Education

High school diploma -

Freedom High School
Orlando, FL
05.2018

Skills

  • Leadership
  • Team Management
  • Groundskeeping
  • Perspective (5 years)
  • Empathy
  • Conflict resolution
  • Kindness
  • Integrity
  • Problem solving
  • Motivating others
  • Mentoring
  • Reliability
  • Discernment
  • Connection building
  • Service focus
  • Multitasking
  • Adaptability
  • Fast learner
  • Customer service
  • Sales
  • Upselling
  • Shift management
  • Store management
  • Restaurant experience
  • Team management
  • Account management
  • Cash handling
  • Salesforce
  • Events management
  • Cash register
  • Marketing
  • Communication skills
  • Bilingual
  • Management
  • Property management
  • Organizational skills
  • Time management
  • Analysis skills
  • Customer support

Certification

  • Food Handler Certification
  • Driver's License

Personal Information

Willing To Relocate: Anywhere

Timeline

Shift Manager

Pizza Hut
02.2023 - 04.2024

Manager in Training

Rent-A-Center
09.2020 - 02.2023

Ride Attendant & Haunted House Attendant

Universal Studios Florida
07.2020 - 11.2021

Event Guide

Universal Orlando Resort
09.2018 - 11.2021

High school diploma -

Freedom High School
Diego Matos