Diego Mejia
Silver Spring
Summary
Dinamic and bilingual professional with extensive experience at Marriott Marquis Washington DC, excelling in customer service and problem-solving. Demonstrated ability to enhance guest satisfaction and resolve conflicts efficiently, leading to positive feedback and repeat visits. Proficient in cash handling and reservations, committed to maintaining high standards of cleanliness and organization.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Marriott Marquis Washington DC
09.2022 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Coordinated with housekeeping and maintenance to ensure rooms met hotel standards.
- Collected room deposits, fees, and payments.
Housekeeping Aide
Marriott Marquis Washigton DC
07.2019 - 09.2022
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
Dishwasher
Marriott Marquis Washington DC
04.2017 - 10.2018
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
Colegio Centenario
Usulutan, El Salvador11-2015
Skills
- Customer service
- Problem-solving skills
- Cash handling
- Reservations
- Conflict management
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Marriott Marquis Washington DC
09.2022 - Current
Housekeeping Aide
Marriott Marquis Washigton DC
07.2019 - 09.2022
Dishwasher
Marriott Marquis Washington DC
04.2017 - 10.2018
High School Diploma -
Colegio Centenario
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