Diego Miranda
Kissimmee,FL
Summary
Dynamic Front Desk Agent with extensive experience at Doubletree By Hilton at Seaworld, excelling in customer service and guest relations. Assisted accounting Department for a 5 month period, and has provided assistance in restaurant multiple times. Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in data management and effective communication, consistently fostering positive relationships and ensuring seamless experiences for all guests. Very experienced with the system OnQ. Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in higher environment .
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bell Attendant
DoubleTree By Hilton at SeaWorld
06.2023 - 01.2024
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Developed rapport with repeat clientele through attentive service tailored to individual preferences over multiple visits.
- Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
Front Desk Agent
Doubletree By Hilton at Seaworld- Crescent Hotels
01.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Very experienced in PBX system, Assisting Guest over the Phone. Providing assistance with billing, reservation modification, and general assistance.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
Education
Associate of Arts - Finance
Valencia College
Orlando, FL05-2025
Bachelor of Science - Finance
University of Central Florida
Orlando, FL05-2027
Skills
- Very Experience with OnQ
- Microsoft Excel
- Customer service
- Client relationship management
- Oral and written communications
- Reservation systems
- Room assignments
- Communication skills
- Guest services
- Problem-solving skills
- Hospitality services
- Guest relations
Accomplishments
Awards & Recognitions
- Front of the House Award – 2nd Quarter, 2024
- Front of the House Employee of the Year – 2024
- CFHLA Golden Pineapple Award Nominee – Outstanding Front Office Employee of the Year, 2025
Certification
Certified in High School on Office 365.
Has taken multiple courses in College enhancing my ability in Excel and Word
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Doubletree By Hilton at Seaworld- Crescent Hotels
01.2024 - Current
Bell Attendant
DoubleTree By Hilton at SeaWorld
06.2023 - 01.2024
Associate of Arts - Finance
Valencia College
Bachelor of Science - Finance
University of Central Florida
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