Diego Monge
Miami,FL
Summary
Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony.
Overview
3
3
years of professional experience
Work History
Shift Leader
Chick Fill A
Miami, FL
08.2023 - Current
- Handled emergency situations with composure and in accordance with company guidelines.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Utilized POS systems efficiently for order processing and inventory management.
- Monitored and maintained equipment to ensure operational efficiency.
- Collaborated with management to set performance goals and evaluate progress.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Resolved customer complaints promptly and professionally.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Assisted in the development and implementation of new operational procedures.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured compliance with health and safety regulations to provide a safe workplace.
Customer Service Representative
Publix
Miami, FL
12.2021 - 08.2023
- Provided excellent customer service to resolve customer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
Education
BBA -
Miami Dade College
Miami, FL06-2029
High School Diploma -
Southwest Miami Senior High
Miami, FL05-2024
Skills
- Team motivation
- Staff supervision
- Cash handling
- Staff development
- Employee attendance monitoring
- Problem-solving
- Action planning
- Shift scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Chick Fill A
08.2023 - Current
Customer Service Representative
Publix
12.2021 - 08.2023
BBA -
Miami Dade College
High School Diploma -
Southwest Miami Senior High
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