Diego Moreno
Stockton,CA
Summary
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Resilient and accountable student driven by discipline, critical thinking, and ethical leadership. Committed to growth through planning and clinical analysis. Developed adaptability and customer service skills in a fast-paced retail environment, with a focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction.
Seeking to transition into a new field, bringing a strong foundation in teamwork and customer engagement. Known for bringing reliability, initiative and integrity into every team.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Walgreens
08.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Crew Member
Chipotle
05.2020 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Stocked shelves to organize aisles in assigned department.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Boosted repeat customer rates by providing friendly and engaging service.
Education
Associate of Science - Business Administration And Management
San Joaquin Delta College
Stockton05-2026
Associate of Science - Mathematics
San Joaquin Delta College
Stockton, CA05-2026
Associate of Arts - Humanities
San Joaquin Delta College
Stockton, CA05-2026
Skills
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
- Quick learner and team-oriented
- FLUENT IN SPANISH
- Policy and procedure adherence
- Positive and professional
- Reliable and responsible
- Strong communication and interpersonal skills
- Adaptable
- Ethical
Languages
Spanish
Native or Bilingual
Interests
- Music: I am a musician who composes pieces on guitar I also partake in a band
- Exercising: gym, hiking, running, swimming, etc
- Stock Trading
Timeline
Retail Sales Associate
Walgreens
08.2021 - 11.2021
Crew Member
Chipotle
05.2020 - 03.2021
Associate of Science - Business Administration And Management
San Joaquin Delta College
Associate of Science - Mathematics
San Joaquin Delta College
Associate of Arts - Humanities
San Joaquin Delta College
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