Diego Murcia
North Myrtle Beach,SC
Summary
Dynamic and results-oriented professional with proven expertise in guest relations and POS system operations. At El Cerro Grande, I elevated customer satisfaction by mastering menu knowledge and upselling techniques, contributing to a positive team environment. Skilled in cash handling and fostering warm customer relationships, I consistently exceeded sales targets, demonstrating adaptability and a professional attitude.
Overview
17
17
years of professional experience
Work History
Food Server
El Cerro Grande And El Cerro Bar And Grill
05.2017 - Current
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Trained new servers in customer service best practices, elevating overall team's performance.
- Facilitated team-oriented environment, contributing to positive working atmosphere.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled customer complaints with empathy and professionalism, restoring satisfaction swiftly.
- Improved customer satisfaction with quick and accurate order taking.
- Maintained cleanliness and organization in dining area, ensuring welcoming environment for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Salesperson
Oceans Jewelry
06.2016 - 04.2017
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Implemented effective sales strategies to maximize revenue generation.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Salesperson
Perfume Gallery
08.2011 - 05.2016
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
Food Server
Senior Frogs
04.2011 - 08.2011
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Elevated customer satisfaction through followup and enthusiastic customer service.
Food Server
El Cerro Bar and Grill
11.2010 - 02.2011
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Lifeguard
Continental Pools
05.2008 - 09.2008
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Prevented accidents through regular equipment inspections and maintenance.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Conducted water quality tests to ensure health standards were met, preventing health issues among swimmers.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
- Scanned main areas to monitor for any safety risks.
- Entered water immediately to pull struggling swimmers to safety.
Education
High School Diploma -
Liceo Sebastian De Belalcazar
Bogota, Colombia 11.2001
Skills
- Cash handling
- Food handling
- Professional attitude
- Order taking
- Cleanliness standards
- Guest relations
- POS system operations
- Memory retention
- Allergy awareness
- Bill computation
- Hospitality and accommodation
- Point-of-sale system
- Team player
- Adaptable and flexible
- Food running
- Ability to lift 30 pounds
Languages
Spanish
Native or Bilingual
Timeline
Food Server
El Cerro Grande And El Cerro Bar And Grill
05.2017 - Current
Salesperson
Oceans Jewelry
06.2016 - 04.2017
Salesperson
Perfume Gallery
08.2011 - 05.2016
Food Server
Senior Frogs
04.2011 - 08.2011
Food Server
El Cerro Bar and Grill
11.2010 - 02.2011
Lifeguard
Continental Pools
05.2008 - 09.2008
High School Diploma -
Liceo Sebastian De Belalcazar
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