Diego Navarro
San Luis,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
Federal Express
Yuma, AZ
06.2023 - Current
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Supported accident investigations and prepared related paperwork.
- Trained staff on material handling processes to reduce shipping times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Ensured compliance with all safety regulations in the workplace.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained new employees on proper job functions and company policies and procedures.
- Directed employees on how to use equipment properly and safely.
Operations Administrator
Federal Express
Yuma, AZ
07.2021 - 06.2023
- Fielded phone calls from customers and answered diverse questions.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Evaluated and reported on department metrics to upper management.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Maintained inventory of shipping materials and supplies.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
Package Handler
Federal Express
Yuma, AZ
11.2016 - 07.2021
- Assisted in loading delivery trucks with prepared packages.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Palletized boxes to streamline movement and shipment.
- Used hand tools and loading equipment, including pallet jacks and two-wheelers.
- Resolved conveyor system issues by clearing jams and blockages.
- Inspected numerous packages per shift to determine any product or package damage.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Palletized boxes to increase movement and shipment efficiency.
Fulfillment Center Associate
Target
Yuma, AZ
11.2019 - 03.2020
- Used RF scanner to pick items from bins and complete orders.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Packaged items with appropriate materials to prevent damage during shipping.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Palletized merchandise for easy movement to sales floor locations.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Convey Health
Yuma, AZ
01.2016 - 11.2016
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
Customer Service Representative
Advanced Call Center Technologies LLC
San Luis, AZ
06.2013 - 12.2015
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
Education
High School Diploma -
San Luis High School
San Luis, AZ05.2013
High School Diploma -
Arizona Western College
Yuma, AZSkills
- Package loading
- Material storage
- Product sealing
- Package preparation
- Product Inspection
- Materials handling and transport
- High-energy attitude
- Retail sales customer service
- Inbound and outbound calling
- Adaptive team player
- Call center experience
- Problem-solving abilities
Accomplishments
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Consistently maintained high customer satisfaction ratings.
- Promoted to Operations Administrator II
Timeline
Operations Supervisor
Federal Express
06.2023 - Current
Operations Administrator
Federal Express
07.2021 - 06.2023
Fulfillment Center Associate
Target
11.2019 - 03.2020
Package Handler
Federal Express
11.2016 - 07.2021
Customer Service Representative
Convey Health
01.2016 - 11.2016
Customer Service Representative
Advanced Call Center Technologies LLC
06.2013 - 12.2015
High School Diploma -
San Luis High School
High School Diploma -
Arizona Western College
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