Hi, I’m
Diego Nieves Massa
Petaluma,CA
You miss 100% of the shots you never take.
Wayne Gretzky
Overview
15
years of professional experience
2
Languages
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
The Trip Hostel
Owner / Director
03.2011 - 03.2022
Job overview
- Performed statistical analyses to gather data for operational and forecast team needs.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Prepared annual budgets with controls to prevent overages.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and guided team members to maintain high productivity and performance metrics.
O 'Neill breweryPunta del Este
Owner, director
03.2012 - 06.2017
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Miranda y Diaz PropiedadesPunta del Este
Real Estate Agent
01.2010 - 01.2012
Job overview
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Casino Nogaro
Marketing and Player Development
03.2007 - 03.2011
Job overview
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Universidad De La RepúblicaMaldonado, Uy
Bachelor Of Tourism Studies from Social Sciences
09.2010
University Overview
- Tourism Management
Overseeing travel services, coordinating visitor experiences and implementing strategies to promote destination attractiveness and satisfactionEvent Planning
Coordinating and managing all aspects of an event, including logistics, vendors and timelinesInternational and Domestic Business
Building relationships and conducting transactions across borders - Management
Directing and overseeing the activities and resources to achieve specific goalsEvent Promotion
Marketing and advertising an event to attract attendees and generate publicityCustomer Service
Providing assistance and support to customers to ensure satisfaction with a product or service
Skills
- Quality Assurance
- Revenue Forecasting
- Business Forecasting
- Training Management
- Data Management
- Inventory Tracking and Management
- Driven and Determined
- Product Development
- Customer Service
- Special Promotions Planning
- Entrepreneurial personality
- Advertising Campaign Development
Languages
Portuguese
Full Professional
Spanish
Native or Bilingual
Interests
Music
Trekking
Timeline
Owner, director
O 'Neill brewery
03.2012 - 06.2017
Owner / Director
The Trip Hostel
03.2011 - 03.2022
Real Estate Agent
Miranda y Diaz Propiedades
01.2010 - 01.2012
Marketing and Player Development
Casino Nogaro
03.2007 - 03.2011
Universidad De La República
Bachelor Of Tourism Studies from Social Sciences
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteImportant To Me
Company CultureCareer advancementTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsSoftware
Opera
Cloudbeds
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 10 staff members.