Diego Ochoa

Work History

Server

Dennys Restaurant

08.2019 - 11.2022

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Increased sales significantly by upselling higher-end products to customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cashier

mcdonalds

Lake Forest, CA

2019.03 - 2021.07

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Managed time efficiently in order to complete all tasks within deadlines.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Server

Dennys Restraunt

11.2022 - 12.2023

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy.
Boosted overall sales by confidently recommending daily specials and upselling menu items.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Established rapport with regular customers, fostering loyalty through exceptional service.
Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Improved table organization by implementing efficient section assignments within the restaurant layout.
Reduced wait times for diners through effective communication between front-of-house and back-of-house teams during peak hours.
Optimized seating arrangements for large groups or special events to maximize space utilization while maintaining guest satisfaction.
Elevated the guest experience by anticipating their needs proactively throughout their visit.
Supported management initiatives aimed at increasing revenue through the implementation of promotions or marketing strategies.
Promoted a safe working environment by adhering to food safety standards and best practices.
Cultivated warm relationships with regular customers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Kept server areas clean and stocked to increase efficiency while working tables.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Greeted new customers, discussed specials, and took drink orders.
Bussed and reset tables to keep dining room and work areas clean.
Stayed up-to-date on menu changes to help customers make food choices.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Seated customers in timely manner by managing reservations and waitlists skillfully.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items, and recorded order information.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Processed orders and sent to kitchen employees for preparation.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Checked guests' identification before serving alcoholic beverages.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Marv Coit Inc

06.2023 - 03.2024

Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.

Summary

Overview

Work History

Server

Cashier

Server

Marv Coit Inc

Education

Emt Certification - Emt Certified

Skills

Work Availability

Timeline

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