Diego Olivares Bejaran
Orlando,FL
Summary
Motivated cybersecurity student with tech support experience, seeking an entry-level role to enhance security practices and contribute to IT operations with strong customer service and problem-solving skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service / IT
Macy's
08.2024 - Current
- Provide high-level customer service through problem-solving and clear communication
- Troubleshoot, repair, and maintain computer equipment
- Diagnose and resolve technical issues for users and systems
- Assist customers with product-related questions and service policies
Selling Associate
Lacoste
02.2024 - 08.2024
- Assisted customers with purchases and recommendations
- Maintained visual presentation, signage, and merchandising displays
- Welcomed and engaged customers to enhance shopping experience
- Processed in-store purchases at the register
Education
Associate Degree - Cybersecurity
Valencia College
Skills
- Multitasking & time management
- Problem-solving & critical thinking
- Friendly, positive attitude
- Computer skills
- Adaptability to new tools and systems
- Computer maintenance & troubleshooting
- Teamwork and collaboration
Certification
Google IT Support Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service / IT
Macy's
08.2024 - Current
Selling Associate
Lacoste
02.2024 - 08.2024
Associate Degree - Cybersecurity
Valencia College
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