Diego Olvera
San Antonio,TX
Summary
HVAC Apprentice with a diverse skill set in the installation of electrical wiring, plumbing fixtures, and HVAC components. Strong problem-solving and critical thinking abilities. Demonstrates a strong work ethic, punctuality, task completion, and active participation for continuous learning and growth. Excels in providing excellent customer service by addressing concerns and clearly communicating project timelines. Recognized as Employee of the Month at the 99 Cents Store for dedication and positive attitude, highlighting ability to thrive in fast-paced environments. Committed to delivering exceptional service and fostering an honest, confident, and motivated work environment in a financial role at a credit union.
Overview
4
4
years of professional experience
Work History
HVAC Apprentice
EDGEWOOD ISD
07.2023 - Current
- Supported the diagnosis and resolution of mechanical problems involving HVAC, plumbing, and electrical components.
- Handled high-pressure situations effectively, maintaining composure and delivering quality results.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Provided exceptional customer service by addressing client needs and concerns promptly.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Retail Sales Associate
99 Cents Only Store
09.2020 - 06.2023
- Handled cashier duties, including cash handling and over 100 customer transactions, ensuring accuracy and efficiency.
- Managed inventory by stocking shelves and receiving delivery trucks, maintaining organized and well-stocked store displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
Online course - Medical Billing & Coding
DeVry University
Illinois05.2022
High school diploma or GED -
SA Leadership
San Antonio09.2019
Skills
- Cash Handling
- Teamwork and collaboration
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Continuing education
- PC proficiency
- Honest and ethical
- Organizational skills
- Excellent communication
- Multitasking Abilities
Languages
English
Full Professional
Spanish
Full Professional
Timeline
HVAC Apprentice
EDGEWOOD ISD
07.2023 - Current
Retail Sales Associate
99 Cents Only Store
09.2020 - 06.2023
Online course - Medical Billing & Coding
DeVry University
High school diploma or GED -
SA Leadership
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