Diego Medellin-Ortiz
Lansing,MI
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
3
3
years of professional experience
Work History
Cook
Arms & Embers
06.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Line Cook /Busser
Red Robbin
01.2022 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Plated and presented all dishes to match established restaurant standards.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Customer Service Associate
McDonald's
01.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Waverly High School
Snow Rd Lansing, MI06.2023
Skills
- Food Presentation Talent
- Food Preparation and Safety
- Food Plating and Presentation
- Quality Assurance and Control
- Kitchen Equipment Operation
- Safe Food Handling Procedures
- Food Spoilage Prevention
- Cutting Techniques
Timeline
Cook
Arms & Embers
06.2023 - Current
Line Cook /Busser
Red Robbin
01.2022 - Current
Customer Service Associate
McDonald's
01.2021 - 12.2021
High School Diploma -
Waverly High School