Diego Ortiz Martinez
Hagerstown,MD
Summary
Customer-focused professional with background in restaurant waiting. Adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Los Amigos Mexican Restaurant
Hagerstown, MD
06.2022 - Current
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Resolved customer complaints in a polite manner according to company policy.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided exceptional service to high volume of daily customers.
Restaurant Waiter
Branded Chophouse
Boonsboro, MD
08.2024 - 10.2024
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collected tickets and followed proper cash-handling procedures.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Calculated charges, issued table checks, and collected payments from customers.
Education
South Hagerstown High School
Hagerstown, MD06-2024
Skills
- Hospitality and accommodation
- Positive and professional
- Sales Techniques
- Service prioritization
- Calm Demeanor
- Serving expertise
- Salesmanship
- Cash Handling
- Quality Control
- Effective customer upselling
- Professional Appearance
- Menu knowledge
- Service Quality
- Order Management
- Guest Relations Management
- Point of Sale (POS) system operations
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Restaurant Waiter
Branded Chophouse
08.2024 - 10.2024
Restaurant Waiter
Los Amigos Mexican Restaurant
06.2022 - Current
South Hagerstown High School
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