Diego Palencia
U.S. Marine Corps - Weapons Training Battalion
Van Nuys,CA
2
Languages
5
years of professional experience
Engineering transfer student with five years of enterprise IT experience, specializing in help desk operations, endpoint imaging and deployment, and on-site network support for organizations with over 1,000 users. Eager to leverage technical skills and knowledge in a part-time role while pursuing a degree in computer engineering.
Work History
Communications Supervisor (S-6)
7 Months- Oversaw IT and communications operations for a 1,000-person battalion, supervising help desk operations and allocating personnel and equipment against daily priorities.
- Deployed 56 tablets supporting training and instructional operations at the Marksmanship Training Company, handling configuration, issue, and end-user guidance.
- Processed System Authorization Access Requests (SAAR), advising users on access requirements and enabling enterprise network account provisioning.
- Configured and issued government mobile devices in accordance with policy, providing technical guidance to end users.
- Triaged, troubleshot, and remediated end-user device issues across hardware, software, email, and network connectivity.
- Managed Formal School Tech Refresh (FSTR) assets, overseeing technology lifecycle replacement for training facilities.
- Maintained cybersecurity compliance and workforce reporting requirements.
Data Systems Administrator
3 Years 6 Months- Supported operation, administration, and maintenance of classified and unclassified servers across a region covering all East Coast Marine Corps installations and overseas sites, assisting the Enterprise Directory & Messaging (EDM) Tier II lead.
- Served as primary queue manager for the EDM section: triaged incoming trouble tickets in BMC Remedy, assigned work to the appropriate technicians, and enforced resolution and update timelines.
- Provided Tier I and Tier II incident response and request fulfillment for server, account, and network issues; held administrative privileges for account provisioning, password resets, and Active Directory access management.
- Performed on-site infrastructure support across the installation: switch port activation, patching, structured cabling, and physical-layer troubleshooting in network closets.
- Administered AMHS (Automated Message Handling System), a web-based organizational messaging and records platform, managing user accounts, access permissions, and message distribution.
- Stood network operations watch monitoring topology and availability across the region; delivered daily status briefs to Marine Corps Cyberspace Operations Group (MCCOG) and II Marine Expeditionary Force.
- Mentored junior technicians on server administration and troubleshooting practices; contributed input to section performance evaluations.
Education
Associate of Science - Engineering
Intended transfer major: Computer Engineering
- Signals Intelligence
- 15-month technical program in intelligence, surveillance, and reconnaissance systems: networked data systems, radio and RF equipment, and communications infrastructure.
- Graduated with a 95%+ GPA.
Skills
Endpoint deployment management
BMC Remedy ticketing management
Active Directory administration
Network configuration and management
Windows server and endpoint management
Experience with Windows and Linux operating systems
IT asset management
Customer service
LANGUAGES
English
Spanish
Timeline
Communications Supervisor (S-6)
U.S. Marine Corps - Weapons Training Battalion
07.2025 - 02.2026Read More
Data Systems Administrator
U.S. Marine Corps - 2nd Network Battalion / G-6 Enterprise IT Center
10.2020 - 04.2024Read More
Los Angeles Valley College
Associate of Science from Engineering
Read More
ISR Systems Engineer School (MOS 2651)
from Signals Intelligence
Read More
AWARDS
Navy and Marine Corps Achievement Medal — For exemplary performance while stationed at MCB Camp Lejeune, NC.
Meritorious Mast — For maintaining above a 95% GPA at ISR Systems Engineer School.