Summary
Work History
Education
Skills
Hobbies
Languages
Timeline
AdministrativeAssistant

Diego Parra

Laredo,Texas

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Auto Shop Assistant

Cavazos Auto Shop
04.2023 - 06.2023
  • Enhanced customer satisfaction by providing timely and efficient automotive maintenance services.
  • Applied sealants, caulks and rust preventatives to protect body and paint.
  • Supported an increase in repeat business by consistently delivering exceptional customer service experiences.
  • Contributed to sales growth by upselling additional services based on accurate assessments of customer vehicles'' needs.
  • Maintained shop or designated area with regular cleaning.
  • Maintained a clean and organized shop environment, ensuring safety and efficiency for staff and customers alike.
  • Supported overall shop operations by performing administrative tasks such as filing repair orders, updating records, and managing invoices.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Polished windows and mirrors of vehicles and equipment.
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Performed detailed vacuuming of interior and exterior of vehicles and equipment.
  • Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Applied wax and sealants to exterior of vehicles and equipment.
  • Wiped down and polished interior and exterior surfaces.
  • Test drove vehicles and reported identified issues to management.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Maintained clean, tidy and safe work environment.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Inspected vehicles and equipment for visible damage.
  • Used specialized cleaning products to remove stains from interior and exterior surfaces.
  • Increased company revenue through upselling additional services such as paint protection, fabric guard, or glass treatment.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
  • Reduced environmental impact through proper disposal of hazardous materials and adherence to environmentally friendly practices.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.

Education

No Degree - Business Administration

Laredo College
Laredo, TX

High School Diploma -

John B Alexander High School
Laredo, TX
05.2022

Skills

  • Service Scheduling
  • Problem-Solving
  • Damage Assessment
  • Product Promotion
  • Direct Sales
  • Appointment Scheduling
  • Critical Thinking
  • Problem-solving abilities
  • Computer Skills
  • Customer Service
  • Creative Thinking
  • Hand and Power Tool Operation
  • Team Cooperation
  • Minor Repairs
  • Problem Identification
  • Inventory Management
  • Equipment Operation
  • Honest and Dependable
  • Reliable and Responsible
  • Project Planning

Hobbies

Some hobbies of mine are snowboarding, weight-lifting and music.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Auto Shop Assistant

Cavazos Auto Shop
04.2023 - 06.2023

No Degree - Business Administration

Laredo College

High School Diploma -

John B Alexander High School
Diego Parra