Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Peralta

Schenectady

Summary

Proven in enhancing customer satisfaction and loyalty at Alorica, I excel in critical thinking and active listening, adeptly resolving complex issues. My expertise in customer service and complaint resolution fostered positive client relations and increased repeat business, showcasing my ability to elevate customer experiences and mentor new team members for seamless integration.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Alorica
03.2024 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Barista

Gong Cha
08.2023 - 02.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.

Education

High School Diploma - Finance

Unitec
Lèon, GTO
09.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Customer relations
  • Complaint handling
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Product knowledge
  • Order processing
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Quality control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Alorica
03.2024 - 11.2024

Barista

Gong Cha
08.2023 - 02.2024

High School Diploma - Finance

Unitec

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Diego Peralta