Diego Perea
Hoffman Estates,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Analyst position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Team Member
Jason Deli
05.2022 - Current
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Delivery Driver
Jason Deli
05.2022 - Current
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained strong relationships with clients through proactive communication and personalized service.
Shift Manager
Jersey Mike's Subs
05.2020 - 01.2024
- Excelled in every store position and regularly backed up front-line staff.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
Associate of Applied Science - Information Systems
Illinois State University
Normal, IL08.2025
Skills
- Quantitative skills
- Clear Communication
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Proficient in Java, Computer Components
- Basic knowledge in HTML, CSS
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Jason Deli
05.2022 - Current
Delivery Driver
Jason Deli
05.2022 - Current
Shift Manager
Jersey Mike's Subs
05.2020 - 01.2024
Associate of Applied Science - Information Systems
Illinois State University