Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diego Perez

Diego Perez

Summerville,SC

Summary

Hardworking General Laborer with dedicated work ethic and solid industry background. Knowledgeable with operations of heavy and light equipment to accomplish tasks. Reliable and works well in varying conditions. Experienced Production Helper with a history of supporting manufacturing processes and ensuring smooth operations. Proficient in assisting with assembly, packaging, and quality control tasks. Skilled in operating machinery and equipment according to safety protocols and standards. Strong attention to detail and ability to follow instructions accurately. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Machine Shop Assistant

Simons Balancing & Machine
Charlotte, SC
08.2024 - 09.2024
  • Operated manual mills and lathes to produce parts according to customer specifications.
  • Performed daily maintenance on machinery, including lubrication and cleaning.
  • Inspected finished products for accuracy and quality assurance.
  • Cleaned work areas regularly by following established safety guidelines.
  • Assisted during machine installation and updating tasks.
  • Cleaned and organized work areas and maintained tools and equipment.
  • Used cranes and forklifts to lift heavy materials and move items between workplaces.
  • Moved unfinished products to different work areas and surfaces to assist workers with further processing, inspecting and wrapping.

Content Moderator

Facebook
Bogota, Bogota
10.2023 - 06.2024
  • Reviewed content for compliance with internal policies and procedures.
  • Provided feedback to content creators on best practices for creating engaging content.
  • Monitored user-generated content for violations of community standards.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Assisted in developing strategies to improve the quality of user experience on the platform.
  • Identified trends in user generated content that could be addressed through policy changes or training programs.
  • Maintained detailed records of all moderation actions taken on a daily basis.
  • Responded promptly and effectively to customer queries about moderation decisions.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
  • Read, evaluated and edited manuscripts or other materials submitted for publication.
  • Verified facts, dates and statistics using standard reference sources.

Call Center Representative

Capital One
Bogota, Bogota
02.2023 - 10.2024
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

GED -

Bloomingdale High School
Valrico, FL
08-2001

Skills

  • Machine Monitoring
  • Parts inspection
  • Schematic understanding
  • Product Assembly
  • Workplace Safety
  • Machine Operation
  • Power and hand tools
  • Documentation ability
  • Assembly procedures
  • Loading and unloading protocols
  • Process Improvement
  • Production Support
  • Equipment Troubleshooting
  • Equipment Operation

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Machine Shop Assistant

Simons Balancing & Machine
08.2024 - 09.2024

Content Moderator

Facebook
10.2023 - 06.2024

Call Center Representative

Capital One
02.2023 - 10.2024

GED -

Bloomingdale High School

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Diego Perez