Summary

Overview

Work History

Education

Skills

Certification

Languages

Timeline

Diego Pernas Sabinas

Miami Lakes,FL

Summary

Sales Representative with a proven track record of driving revenue growth and enhancing client relationships. Expertise in identifying customer needs and delivering tailored solutions that boost satisfaction and retention. Recognized for exceptional communication and negotiation skills, consistently achieving sales targets through strategic account management. Experienced in expanding market presence and fostering long-term partnerships.

Overview

years of professional experience

Certification

Work History

Sales Consultant

Bomnin Automotive

02.2021 - Current

Provided detailed product information to customers, including features, prices, and availability.
Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
Identified customer needs by asking questions and advising on best solutions.
Priced out products for customers and drew up sales paperwork.
Participated in regular training sessions on new products, services, and industry trends.
Performed cold calls to prospective customers to introduce company offerings.
Analyzed sales space capacities based on system parameters, securing high stock availability.
Generated daily reports on sales activities for management review.
Greeted and assisted customers to foster positive experiences.
Developed and maintained relationships with new and existing clients to increase sales revenue.
Developed key customer relationships to increase sales.
Reduced process lags by training employees on best practices and protocols.
Advised customers on best practices when using company products or services.
Greeted incoming customers and provided expert sales and service to drive revenue.
Addressed customer questions and concerns regarding products and services.
Recommended process improvements that could enhance sales performance.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
Ensured customer satisfaction by providing follow-up support after purchases.
Established long-term relationships with key contacts at client companies.
Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Negotiated deals and handled complaints or objections.
Handled credit and debit card payment processing to complete purchasing experience.
Drove sales of company products and services by meeting with customers using strategic and organized approach.
Recognized security risks to properly handle situations.
Produced sales documents, finalized deals and filed records.
Cultivated productive relationships with existing customers through exceptional follow-up after sales.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Prepared and delivered appropriate presentations on products and services.
Created customized presentations for potential customers based on their requirements.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Maintained accurate records of all sales activities in the CRM system.
Analyzed customer needs and preferences to recommend appropriate products.
Analyzed customer needs and identified solutions to meet their requirements.
Listened to customers to understand needs and refer to optimal services.
Identified areas of improvement within existing processes and procedures.
Conducted market research to identify selling possibilities and evaluate customer needs.
Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Operated register, handled cash and processed credit card transactions.
Generated leads through cold calling, networking, and referrals.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Set up meetings with potential clients and listened to their wishes and concerns.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Assisted in developing sales strategies and setting targets for different accounts.
Listened to customer needs to identify and recommend best products and services.
Worked with fellow sales team members to achieve group targets.
Conducted market research to identify selling possibilities and evaluated customer needs actively.
Developed and maintained relationships with clients to increase sales revenue.
Coordinated with logistics teams to ensure timely delivery of products to customers.
Monitored competitor activity and pricing strategies to adjust accordingly.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Worked with cross-functional teams to achieve goals.
Operated equipment and machinery according to safety guidelines.
Achieved cost-savings by developing functional solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Exceeded customer satisfaction by finding creative solutions to problems.
Identified needs of customers promptly and efficiently.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Operated a variety of machinery and tools safely and efficiently.
Recognized by management for providing exceptional customer service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed routine maintenance and repair.
Conducted testing of software and systems to ensure quality and reliability.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Managed household errands and other essential duties.
Worked effectively in team environments to make the workplace more productive.
Managed inventory and supplies to ensure materials were available when needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Utilized various software and tools to streamline processes and optimize performance.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Monitored call center metrics such as call volume, abandonment rate, average handle time.
Greeted customers and provided excellent customer service.
Managed multiple tasks simultaneously while maintaining accuracy.
Processed incoming calls, emails, and web chat requests promptly and professionally.
Participated in team meetings to discuss best practices for BDC operations.
Managed multiple tasks simultaneously while adhering to strict deadlines.
Verified that customer accounts were up to date with all required documents.
Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Provided excellent customer service by addressing inquiries promptly and professionally.
Scheduled follow-up appointments for customers when necessary.
Continuously developed knowledge of competitive landscape by researching industry trends.
Generated reports on sales activities as needed for management review.
Analyzed customer feedback to identify areas of improvement within BDC operations.
Determined customer automotive needs by asking relevant questions and working to develop relationships.
Kept abreast of coupons, direct mailings and advertisements related to customer sales inquiries.
Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
Maintained an organized filing system for customer records and documents.
Followed required scripts and guidelines for inbound and outbound sales calls.
Maximized sales by keeping areas tidy, fully stocked and correctly priced.
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Increased sales revenue by implementing strategic marketing plans and analyzing market trends.
Reduced attrition rates by fostering a positive work environment that encouraged professional growth and development.
Negotiated contracts with vendors, securing favorable terms and fostering mutually beneficial partnerships.

Mentor

Zara USA

01.2020 - 02.2021

Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced mentee performance by providing personalized guidance and support.
Advised students on course selection and academic pathways.
Provided crisis intervention to students dealing with difficult situations at school.
Planned and conducted orientation programs and group conferences to promote adjustment of individuals to new life experiences.
Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
Established and enforced administration policies and rules governing student behavior.
Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Advised mentees on academic and career choices, providing insights into different industry pathways and opportunities.
Developed and implemented personalized mentoring programs for mentees, focusing on career development and personal growth.
Instructed individuals in job search and application strategies, resume writing and interview skills.
Observed students during classroom activities to evaluate students' performance, behavior and social development.
Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
Assisted with planning for programs providing personal, educational and social development.
Created and led workshops on various topics including leadership skills, time management, and effective communication.
Conducted regular assessments to monitor mentee progress and adjust mentoring strategies as needed.
Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Facilitated weekly one-on-one mentoring sessions, providing guidance, support, and feedback to mentees.
Engaged consistently with mentees through designated contact points using various methods.
Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.
Established meaningful connections between mentors and mentees through networking activities.
Managed a diverse group of mentees, adapting mentoring approaches to accommodate different backgrounds and learning styles.
Engaged in continuous learning to stay updated on mentoring techniques, educational trends, and industry developments.
Implemented feedback mechanisms to continually improve the mentoring program based on mentee and stakeholder input.
Developed a comprehensive mentoring program to support new employees in their transition into the company.
Coordinated with educational institutions and businesses to arrange internships and job shadowing opportunities for mentees.
Supervised student performance and academic progress throughout semester.
Encouraged open dialogue between mentor and mentee pairs to promote trust, respect and understanding of different perspectives.
Established and supervised peer-counseling and peer-tutoring programs.
Collaborated with other mentors and professionals to share best practices and enhance the mentoring program's effectiveness.
Provided disabled students with assistive devices, supportive technology and assistance accessing facilities.
Maintained accurate and complete student records required by laws, district policies and administrative regulations.
Promoted the importance of networking, introducing mentees to professional contacts and industry events.
Mentored individuals on professional development topics such as communication skills, problem-solving and goal setting.
Provided resources related to mental health awareness including stress management strategies.
Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
Evaluated the long-term impact of the mentoring program on mentees' personal and professional development through surveys and interviews.
Completed day-to-day duties accurately and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Utilized various software and tools to streamline processes and optimize performance.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Recognized by management for providing exceptional customer service.
Operated equipment and machinery according to safety guidelines.
Worked with cross-functional teams to achieve goals.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Operated a variety of machinery and tools safely and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Managed inventory and supplies to ensure materials were available when needed.
Managed household errands and other essential duties.
Exceeded customer satisfaction by finding creative solutions to problems.
Tracked sales performance metrics to identify trends in market place.
Answered customer inquiries regarding product features, pricing, and availability.
Conducted inventories on a regular basis to track stock levels.
Attended weekly team meetings to review performance goals and objectives.
Described merchandise and explained use, operation and care.
Maintained cleanliness of store environment including floors, windows, displays.
Used technology resources to assist customers in locating and selecting items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Answered incoming telephone calls to provide store, products and services information.
Upsold additional items based on customer interests and needs.
Maintained up-to-date knowledge of store merchandise and policies.
Bagged or packaged purchases and wrapped gifts.
Developed promotional strategies to increase sales volume.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Demonstrated product features and benefits for customers' needs.
Processed transactions using a point-of-sale system.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Received and displayed product shipments on store retail shelves upon delivery.
Recommended, selected and located merchandise based on customer desires.
Ticketed, arranged and displayed merchandise to promote sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Handled customer complaints in a professional manner.
Helped customers find specific products, answered questions, and offered product advice.
Adhered to company initiatives and achieved established goals.
Built and maintained relationships with peers and upper management to drive team success.
Engaged customers in friendly, professional dialogue to determine needs.
Placed special orders or called other stores to find desired items.
Processed credit card transactions quickly and securely.
Assessed customer needs to provide assistance and information on product features.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Adapted sales strategies based on customer interactions and feedback to improve results.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Restocked shelves as needed to ensure sufficient inventory levels.
Processed returns, exchanges, and refunds in accordance with company policies.
Assisted customers with product selection, sizing and styling.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Developed trusting relationships with customers by making personal connections.
Greeted customers to determine wants or needs.
Prepared merchandise for purchase or rental.
Greeted customers and provided exceptional customer service.
Organized store by returning merchandise to proper areas and restocked displays.
Conducted product demonstrations to highlight features and benefits.
Maintained knowledge of sales and promotions, return policies and security practices.
Collected payments and provided accurate change.
Organized stockroom shelves according to size, color or style.
Trained new team members in cash register operation, stock procedures, and customer services.
Handled returns and exchanges according to company policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Worked with fellow sales team members to achieve group targets.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Maintained records related to sales for store management.
Provided accurate information about products, prices and services.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Updated and maintained databases with current information.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Stocked shelves with merchandise and maintained inventory levels.
Answered questions about current promotions and resolved issues according to store policies.
Unloaded and moved merchandise to maintain aisles and set up product displays.
Addressed customer questions and concerns regarding products and services.
Conducted price checks and updated pricing information as needed.
Ensured the cleanliness and tidiness of the store.
Provided cash register operations and handled customer payments.
Followed loss prevention guidelines to deter theft.
Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
Assigned duties such as restocking shelves or cleaning work areas to team members.
Resolved customer complaints promptly with professionalism and courtesy.
Monitored employee performance to ensure adherence to company standards.
Performed daily opening and closing procedures for store operation.
Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Demonstrated excellent customer service skills at all times.
Solicited sales from customers by identifying product needs and locating merchandise.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Assisted customers with product selection, pricing and availability.
Maintained attractive merchandise displays to maximize purchases.
Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
Managed inventory levels, ensuring optimal stock availability.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Reconciled daily sales transactions against cash registers totals.
Organized promotional displays throughout the store in accordance with corporate guidelines.
Answered incoming calls regarding product inquiries or orders.
Assisted with loading and unloading deliveries from vendors.
Processed returns and exchanges according to company policy.
Answered telephone to give callers store information and look up order details.
Wrapped and bagged purchases to help customers load merchandise into vehicles.
Addressed customer complaints in a professional manner.
Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
Operated scanning equipment for price checks and stock replenishment.
Verified accuracy of promotional signs within store environment.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Adhered to safety regulations when handling hazardous materials.
Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
Improved customer service feedback scores through outstanding service.
Processed sales transactions accurately and efficiently at the cash register.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Organized store displays to ensure maximum visibility of products.
Assisted customers with product selection based on their needs and preferences.
Maintained knowledge of current promotions, policies concerning payment and exchanges.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Maintained cleanliness and organization of store shelves and displays.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Worked effectively in team environments to make the workplace more productive.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Collaborated with sales floor associates to replenish merchandise as needed.
Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
Managed daily tasks such as labeling boxes, sorting orders according to priority level.
Placed products on conveyors for final wrapping and shipment.
Demonstrated great teamwork skills with staff members involved in production and transport.
Assisted customers with locating requested items within the store or stockroom area.
Processed returns, exchanges, and transfers in accordance with company policy.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
Read orders to verify attributes and quantities of merchandise.
Facilitated the return process for damaged or defective products.
Participated in store recovery to keep merchandise displays neat and organized.
Provided support during peak sales periods or special events.
Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
Performed daily inventory cycle counts and assisted with full audits.
Tracked outgoing orders to provide shipping status to customers.
Verified product numbers with scanners and manual tracking.
Kept stockroom clean and neat for maximum productivity.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Trained new backroom associates in inventory procedures and system use.
Replenished inventory with focus on addressing customer needs.
Compared merchandise invoices to items actually received.
Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
Packed and unpacked items, checking breakables before stocking on shelves.
Participated in periodic inventory audits to verify stock quantities.
Coordinated with management to identify and resolve inventory discrepancies.
Issued supplies, materials and products to team members based on information from requisitions.
Provided assistance in loading customer purchases into their vehicles when requested.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
Implemented loss prevention strategies to minimize shrinkage.
Adhered to all company policies related to health and safety regulations when working in the stockroom area.
Stamped price tags on merchandise, referring to official price lists.
Identified areas where improvements could be made in order to increase efficiency during stocking processes.
Implemented strategies for efficient storage solutions based on space availability within the warehouse and stockroom environment.
Conducted regular inventory audits to maintain accuracy.
Executed price changes, markdowns, and transfers as directed.
Identified opportunities for cost savings through improved processes or vendor negotiations.
Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
Stocked shelves with merchandise to ensure availability of products for customers.
Unloaded incoming trucks and stocked merchandise in correct storage areas.
Maintained cleanliness and order in the backroom and loading dock areas.
Organized merchandise and stockroom shelves to ensure a neat and orderly display.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Tracked inventory and conducted cycle counts to maintain accurate records.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Operated material handling equipment safely, such as pallet jacks and dollies.
Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Collaborated with team members on various projects related to inventory control management and restocking processes.
Prepared items for shipping, including picking, packing, and labeling.
Assisted in setting up displays and promotional materials in the store.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
Managed inventory by receiving and processing shipments efficiently.
Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
Conducted regular stock checks to maintain accurate inventory levels.
Palletized products for shipping or transfer to sales floor.
Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Operated forklift and pallet jack to transport heavy loads.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Packaged items with appropriate materials to prevent damage during shipping.
Recommended disposal of obsolete stocks to write off unsellable items from inventory.
Communicated with customers to answer questions.
Managed inventory levels to ensure optimal stock availability.
Used accurate and efficient storage procedures to shelve new merchandise and returned items.
Stocked shelves, racks, and bins with new or transferred merchandise.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Responded to staff requests for backroom items or additional stock.
Resolved customer complaints regarding product availability or quality promptly by providing satisfactory solutions.
Used company software for inventory management and documentation purposes.
Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
Ensured safety procedures were followed to prevent injury or damage to goods.
Ensured that safety protocols were followed while handling products including wearing protective gear when necessary.
Utilized handheld devices for tracking merchandise and updating inventory data.
Organized stockroom to ensure easy access to products.
Increased customer loyalty through consistent and dependable service, great attitude and in-depth knowledge of products.
Reported employee time, job expenses and inspections results in work records.
Prepared and led staff training and instruction.
Held staff meetings to share project information and address specific issues.
Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Drove sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
Reviewed supplies inventory levels and purchased necessary items.
Created reports summarizing store operations performance and identified opportunities for improvement.
Monitored workers and reviewed completed work for proper performance.
Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
Opened and closed store by counting cash, opening and closing cash registers and creating staff assignments.
Assessed job sites to determine work needed.
Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
Created and sent price quotes to potential customers.
Maintained a clean, organized, and safe work environment at all times.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
Promoted safe working conditions by monitoring safety procedures and equipment.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Performed daily opening and closing procedures according to established guidelines.
Worked directly with store manager to verify achievement of sales, retention and quality targets.
Shared product knowledge with customers while making personal recommendations.
Addressed employee issues and conflicts to provide input, feedback, and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted regular store audits to identify areas of improvement or potential risks.
Collaborated with other departments to meet organizational objectives.
Maintained cash drawers and credit equipment to allow efficient and expedited process of customer transactions.
Taught junior employees proactive strategies to meet operational and sales goals.
Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
Checked loaded materials compared to work orders for correctness.
Connected with customers to provide assistance and collect feedback to optimize operations.
Managed cash register operations including deposits, withdrawals, transfers.
Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Delegated tasks appropriate to individual employees to provide development opportunities.
Led employee performance evaluations and rewarded top performers to retain quality personnel.
Organized meetings, contests and various sales initiatives with department staff to achieve sales targets.
Trained and coached new employees according to new hire procedures and proven sales strategies.
Developed employee training materials and conducted orientation sessions for new hires.
Analyzed financial statements, such as balance sheets and income statements, for accuracy.
Monitored performance of team members to develop optimization plans.
Processed customer payments accurately and efficiently.
Informed upper management or department heads of items loaded or problems encountered.
Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Analyzed sales data to identify trends and adjust strategies accordingly.
Completed or assisted with difficult or skilled tasks.
Supervised and evaluated staff performance, providing feedback and guidance as needed.
Estimated project materials, time and staffing requirements based on work orders and job specifications.
Presented and explained work orders to team.
Scheduled staff shifts and assigned duties to ensure efficient workflow.
Ensured compliance with safety regulations and company policies.
Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.
Organized and updated schedules to optimize coverage for expected customer demands.
Provided excellent customer service by responding promptly to inquiries from customers or team members.
Monitored inventory levels and placed orders for additional stock as required.
Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Inspected equipment for wear, specifications adherence and issues.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Monitored store customer service interactions to identify sales opportunities within all transactions.
Tracked sales data on a weekly basis to identify trends or patterns in customer behavior.
Conducted testing of software and systems to ensure quality and reliability.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Coached employees on inventory management activities, identifying quality candidates for advancement opportunities.
Negotiated contracts with vendors while ensuring cost-effectiveness and adherence to company policies.
Monitored inventories on computer to generate accurate reports.
Conducted periodic reviews of purchasing policies and procedures to ensure accuracy in ordering, delivery timelines, invoicing.
Led annual physical inventory counts, coordinating with cross-functional teams to ensure accuracy.
Utilized technology and social media platforms to maintain engagement and communication with mentees.
Strengthened workplace dynamics by coordinating team bonding experiences.

Sales Associate

Zara USA

02.2018 - 01.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Tracked sales performance metrics to identify trends in market place.
Answered customer inquiries regarding product features, pricing, and availability.
Conducted inventories on a regular basis to track stock levels.
Attended weekly team meetings to review performance goals and objectives.
Described merchandise and explained use, operation and care.
Maintained cleanliness of store environment including floors, windows, displays.
Used technology resources to assist customers in locating and selecting items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Answered incoming telephone calls to provide store, products and services information.
Upsold additional items based on customer interests and needs.
Maintained up-to-date knowledge of store merchandise and policies.
Bagged or packaged purchases and wrapped gifts.
Developed promotional strategies to increase sales volume.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sold various products by explaining unique features and educating customers on proper application or usage.
Demonstrated product features and benefits for customers' needs.
Processed transactions using a point-of-sale system.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Received and displayed product shipments on store retail shelves upon delivery.
Recommended, selected and located merchandise based on customer desires.
Ticketed, arranged and displayed merchandise to promote sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Handled customer complaints in a professional manner.
Helped customers find specific products, answered questions, and offered product advice.
Adhered to company initiatives and achieved established goals.
Built and maintained relationships with peers and upper management to drive team success.
Engaged customers in friendly, professional dialogue to determine needs.
Placed special orders or called other stores to find desired items.
Processed credit card transactions quickly and securely.
Assessed customer needs to provide assistance and information on product features.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Adapted sales strategies based on customer interactions and feedback to improve results.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Restocked shelves as needed to ensure sufficient inventory levels.
Processed returns, exchanges, and refunds in accordance with company policies.
Assisted customers with product selection, sizing and styling.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Developed trusting relationships with customers by making personal connections.
Greeted customers to determine wants or needs.
Prepared merchandise for purchase or rental.
Greeted customers and provided exceptional customer service.
Organized store by returning merchandise to proper areas and restocked displays.
Conducted product demonstrations to highlight features and benefits.
Maintained knowledge of sales and promotions, return policies and security practices.
Collected payments and provided accurate change.
Organized stockroom shelves according to size, color or style.
Trained new team members in cash register operation, stock procedures, and customer services.
Handled returns and exchanges according to company policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Worked with fellow sales team members to achieve group targets.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Maintained records related to sales for store management.
Provided accurate information about products, prices and services.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Operated a variety of machinery and tools safely and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Managed household errands and other essential duties.
Recognized by management for providing exceptional customer service.
Completed routine maintenance and repair.
Updated and maintained databases with current information.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated equipment and machinery according to safety guidelines.
Managed inventory and supplies to ensure materials were available when needed.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Stocked shelves with merchandise and maintained inventory levels.
Answered questions about current promotions and resolved issues according to store policies.
Unloaded and moved merchandise to maintain aisles and set up product displays.
Addressed customer questions and concerns regarding products and services.
Conducted price checks and updated pricing information as needed.
Ensured the cleanliness and tidiness of the store.
Provided cash register operations and handled customer payments.
Followed loss prevention guidelines to deter theft.
Maintained store cleanliness by sweeping floors, dusting shelves, and removing trash.
Assigned duties such as restocking shelves or cleaning work areas to team members.
Resolved customer complaints promptly with professionalism and courtesy.
Performed daily opening and closing procedures for store operation.
Utilized computer systems for order entry, tracking, invoicing and other related tasks.
Solicited sales from customers by identifying product needs and locating merchandise.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
Assisted customers with product selection, pricing and availability.
Maintained attractive merchandise displays to maximize purchases.
Managed inventory levels, ensuring optimal stock availability.
Stocked, replenished, and organized inventory to keep store merchandise fresh.
Assisted with loading and unloading deliveries from vendors.
Operated scanning equipment for price checks and stock replenishment.
Verified accuracy of promotional signs within store environment.
Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
Improved customer service feedback scores through outstanding service.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Organized store displays to ensure maximum visibility of products.
Processed sales transactions accurately and efficiently at the cash register.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Maintained cleanliness and organization of store shelves and displays.
Collaborated with sales floor associates to replenish merchandise as needed.
Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
Managed daily tasks such as labeling boxes, sorting orders according to priority level.
Demonstrated great teamwork skills with staff members involved in production and transport.
Assisted customers with locating requested items within the store or stockroom area.
Placed products on conveyors for final wrapping and shipment.
Processed returns, exchanges, and transfers in accordance with company policy.
Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Received purchase orders from vendors and prepared packing slips for outgoing shipments accordingly.
Facilitated the return process for damaged or defective products.
Read orders to verify attributes and quantities of merchandise.
Participated in store recovery to keep merchandise displays neat and organized.
Provided support during peak sales periods or special events.
Developed strong working relationships with vendors and store personnel to ensure smooth operations within the department.
Verified shipment contents against invoices or other documents prior to stocking shelves or shipping out orders.
Performed daily inventory cycle counts and assisted with full audits.
Tracked outgoing orders to provide shipping status to customers.
Verified product numbers with scanners and manual tracking.
Kept stockroom clean and neat for maximum productivity.
Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Trained new backroom associates in inventory procedures and system use.
Replenished inventory with focus on addressing customer needs.
Compared merchandise invoices to items actually received.
Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
Packed and unpacked items, checking breakables before stocking on shelves.
Participated in periodic inventory audits to verify stock quantities.
Issued supplies, materials and products to team members based on information from requisitions.
Coordinated with management to identify and resolve inventory discrepancies.
Provided assistance in loading customer purchases into their vehicles when requested.
Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
Implemented loss prevention strategies to minimize shrinkage.
Adhered to all company policies related to health and safety regulations when working in the stockroom area.
Stamped price tags on merchandise, referring to official price lists.
Conducted regular inventory audits to maintain accuracy.
Executed price changes, markdowns, and transfers as directed.
Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.
Stocked shelves with merchandise to ensure availability of products for customers.
Unloaded incoming trucks and stocked merchandise in correct storage areas.
Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Operated material handling equipment safely, such as pallet jacks and dollies.
Prepared items for shipping, including picking, packing, and labeling.
Assisted in setting up displays and promotional materials in the store.
Collaborated with team members on various projects related to inventory control management and restocking processes.
Monitored stock room supplies such as packaging materials, labels, tags. ensuring adequate levels were maintained at all times.
Managed inventory by receiving and processing shipments efficiently.
Conducted regular stock checks to maintain accurate inventory levels.
Palletized products for shipping or transfer to sales floor.
Operated forklift and pallet jack to transport heavy loads.
Received and counted stock items, recording data manually or on computer for inventory purposes.
Packaged items with appropriate materials to prevent damage during shipping.
Used accurate and efficient storage procedures to shelve new merchandise and returned items.
Stocked shelves, racks, and bins with new or transferred merchandise.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Responded to staff requests for backroom items or additional stock.
Managed inventory levels to ensure optimal stock availability.
Communicated with customers to answer questions.
Organized stockroom to ensure easy access to products.

Sales Associate

The Hudson Group

01.2017 - 02.2018

Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Tracked sales performance metrics to identify trends in market place.
Answered customer inquiries regarding product features, pricing, and availability.
Conducted inventories on a regular basis to track stock levels.
Attended weekly team meetings to review performance goals and objectives.
Described merchandise and explained use, operation and care.
Maintained cleanliness of store environment including floors, windows, displays.
Used technology resources to assist customers in locating and selecting items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Upsold additional items based on customer interests and needs.
Bagged or packaged purchases and wrapped gifts.
Developed promotional strategies to increase sales volume.
Sold various products by explaining unique features and educating customers on proper application or usage.
Demonstrated product features and benefits for customers' needs.
Processed transactions using a point-of-sale system.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Received and displayed product shipments on store retail shelves upon delivery.
Ticketed, arranged and displayed merchandise to promote sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Handled customer complaints in a professional manner.
Helped customers find specific products, answered questions, and offered product advice.
Adhered to company initiatives and achieved established goals.
Built and maintained relationships with peers and upper management to drive team success.
Engaged customers in friendly, professional dialogue to determine needs.
Processed credit card transactions quickly and securely.
Assessed customer needs to provide assistance and information on product features.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Adapted sales strategies based on customer interactions and feedback to improve results.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Restocked shelves as needed to ensure sufficient inventory levels.
Processed returns, exchanges, and refunds in accordance with company policies.
Assisted customers with product selection, sizing and styling.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Developed trusting relationships with customers by making personal connections.
Greeted customers to determine wants or needs.
Prepared merchandise for purchase or rental.
Greeted customers and provided exceptional customer service.
Organized store by returning merchandise to proper areas and restocked displays.
Conducted product demonstrations to highlight features and benefits.
Maintained knowledge of sales and promotions, return policies and security practices.
Collected payments and provided accurate change.
Organized stockroom shelves according to size, color or style.
Trained new team members in cash register operation, stock procedures, and customer services.
Handled returns and exchanges according to company policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Worked with fellow sales team members to achieve group targets.
Maintained records related to sales for store management.
Provided accurate information about products, prices and services.
Cleaned shelves, counters and tables to maintain organized store.
Answered store and merchandise questions and led customers to wanted items.
Prioritized and organized tasks to efficiently accomplish service goals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Exceeded customer satisfaction by finding creative solutions to problems.
Worked with cross-functional teams to achieve goals.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Maintained updated knowledge through continuing education and advanced training.
Managed household errands and other essential duties.
Recognized by management for providing exceptional customer service.
Completed routine maintenance and repair.
Updated and maintained databases with current information.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Operated equipment and machinery according to safety guidelines.
Managed inventory and supplies to ensure materials were available when needed.
Assisted with customer requests and answered questions to improve satisfaction.

Education

English -

Miami Dade College

Miami, FL

High School Diploma -

Preuniversitario "Hermanos Tamayo"

La Habana, Cuba

06-2015

Skills

Time management
Customer relationship management
CRM proficiency
Objection handling
Closing talents
Demonstrations
Customer liaison
Sales funnel management
Territory expansion
Industry trends
CRM proficiency
Leads prospecting
Sales proposal creation
Online marketing
Community networking
Consultative sales
Closing techniques
Contract negotiation and closing tactics
B2B sales
Trade show representation
Prospect qualification
Strategic planning
Objection handling
Multilingual capacity
Exceeds sales goals
Sales strategies
Referral generation
Time management
Cold calling
Web technologies and services
Sales analysis
Project management
Persuasive communication
Customer relationship management
Prospecting skills
Customer oversight
Industry partnership development
Territory management
Product and service sales
Customer relationship development
Insurance products
P&L tracking
Credit analysis
Deal structuring
Skilled in computer systems
Internal controls
Regulatory compliance
Workflow coordination
Continuous improvement
Project finance
Mentoring and training
Human resources
GAAP
Revenue recognition
Proficient in computer skills
Stakeholder management
Verbal and written communication
Electronic contracting
Coaching and training
Financial management
Lender relationships
Performance analysis
Improvement recommendations
Performance reviews
Sales process development
Financial analysis
Controls system maintenance
Customer satisfaction
Sales enablement
Sales demonstration
Reference selling
Customer care
Needs analysis
Trial close

Sales presentations
Sales software proficiency
Sales strategy development
Negotiation
Networking
Relationship building
Product description
Follow-up communications
Adaptive selling techniques
Competitive analysis
Customer service
Referral marketing
Profit generation
Customer loyalty programs
Sales management
Deal negotiation
Prospecting clients
Customer engagement
Consultative selling
Relationship selling
Active listening
Sales process
Up-selling
Customer relationship building
Lead conversion strategies
CRM software proficiency
Social selling
Sales analytics
Effective communication
Problem solving
Inventory management
Sales forecasting
Product demonstration
Contract negotiation
Process improvement
Upselling techniques
Team collaboration
Lead generation
Account reconciliation
Client engagement
Technical product knowledge
Client account management
B2B and B2C sales
Product and service knowledge
Market trends
Account servicing
Sales consultation
Customer relations
Price quote preparation
Field sales
Retention strategies
Solutions planning
Relationship management
Expense reporting
Network development
Win-loss analysis
Staff training
Closing talents
Market analysis
Sales negotiations
Data analysis
Market research
Conflict resolution
Negotiation tactics
Interpersonal communication skills
Systems and software expertise
Sales development
Customer retention
Territory sales
Closing sales
Promotional planning
Networking techniques
Value-based selling
Product promotions

Certification

Sales Consultant - Certified Chevrolet
Sales Consultant - Pre-Owned Vehicles
Sales Consultant - Certified Mitsubishi Expert
CPSP - Certified Professional Sales Person
CSP - Certified Sales Professional
Sales Consultant - Certified Outlander Expert
Sales Consultant - Certified Outlander PHEV Expert

Languages

Spanish

Native or Bilingual

English

Native or Bilingual

Italian

Elementary

Timeline

Sales Consultant

Bomnin Automotive

02.2021 - Current

Mentor

Zara USA

01.2020 - 02.2021

Sales Associate

Zara USA

02.2018 - 01.2020

Sales Associate

The Hudson Group

01.2017 - 02.2018

English -

Miami Dade College

High School Diploma -

Preuniversitario "Hermanos Tamayo"

Diego Pernas Sabinas

Summary

Overview

Work History

Sales Consultant

Mentor

Sales Associate

Sales Associate

Education

English -

High School Diploma -

Skills

Certification

Languages

Timeline

Sales Consultant

Mentor

Sales Associate

Sales Associate

English -

High School Diploma -

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