Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Plazas

Hialeah

Summary

Dynamic catering professional with experience at Soto Brothers, excelling in food safety and guest monitoring. Recognized for enhancing customer satisfaction through exceptional service and proactive problem-solving. Proven ability to maintain high standards of sanitation while efficiently managing event operations, resulting in memorable experiences for guests.

Developed skills in fast-paced catering environment, focusing on efficient service and guest satisfaction. Demonstrated ability to work under pressure and adapt to changing situations. Looking to transition into new field, leveraging strong organizational and customer service skills.

Personable and reliable with knack for creating welcoming atmosphere and ensuring guest satisfaction. Possesses basic food handling knowledge and excellent communication skills. Committed to delivering exceptional service and contributing to positive dining experience.

Overview

2
2
years of professional experience

Work History

Catering Staff Member

Soto Brothers
07.2024 - Current
  • Provided excellent service under high-pressure situations, ensuring smooth event operations.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained clean and organized workspaces, adhering to strict health standards.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Enhanced customer satisfaction by providing exceptional catering services at various events.
  • Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
  • Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.

Customer Service Cashier

Pretzelmaker
06.2023 - 09.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Education

High School Diploma -

American Senior High School
18350 NW 67th Ave, Hialeah, FL 33015
05-2025

Skills

  • Table setting
  • Food safety
  • Food presentation
  • Sanitation practices
  • Quality assurance
  • Guest monitoring

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Catering Staff Member

Soto Brothers
07.2024 - Current

Customer Service Cashier

Pretzelmaker
06.2023 - 09.2023

High School Diploma -

American Senior High School