Diego Pozo

Dedicated and reliable professional with extensive experience in administrative support, customer service, and team leadership. Bilingual in English and Spanish, I excel in communication, relationship building, and resolving complaints efficiently. With a proven track record in enhancing office productivity and meeting organizational goals, I bring strong time management, adaptability, and organizational skills to every role. Known for my proactive and punctual work ethic, I thrive in fast-paced environments and am committed to maintaining high standards of service and operational excellence.

Intern, ROAR POST INC. Miami (Jul 2024 - Jan 2025)

As an intern at ROAR Post Inc., I developed expertise in video editing, storytelling, filming, and lighting. Despite starting with no prior experience in video editing, I quickly gained proficiency, completing TV show segments with the skill and precision of a seasoned professional within six months. I collaborated on various creative and

technical tasks, demonstrating a strong ability to adapt, learn, and tackle challenges. My role involved capturing compelling narratives, ensuring a high level of detail in my work, and contributing to a collaborative and uplifting team environment.

Marketing Intern, Simpatico Surfaces & Andean Stone Companies, Miami (July 2023 - December 2023)

As a marketing intern, I assisted in managing Google Ads and Google Business Accounts, helping set up ad campaigns and analyzing performance in monthly meetings. I conducted competitor research for weekly strategy adjustments and contributed to budget reports. I also helped build social media presence on Instagram, TikTok, and Facebook by creating content, engaging with audiences, researching trends, and supporting networking events. Additionally, I assisted with merchandise creation and campaign planning, contributing to an 84% increase in new customer interest.

Volunteer, Blue Missions Group June 2018 - June 2018

I worked on a project to bring clean water to a poor community in the Dominican Republic called El Jobo. We built a gravity-driven aqueduct that delivered water straight to people’s homes, even during the dry season. I worked alongside engineers to find a reliable water source and helped install a pipe system to make sure every household had easy access to clean water. Beyond the technical work, I spent time with the community, building friendships, learning about their culture, and understanding how much this project meant to them. It was an incredible experience that improved their quality of life and taught me the power of collaboration and cultural exchange.

Assistant Coach, (Elite Gymnastics Academy) Miami, May 2021 - May 2021

During a summer job as a gymnastics coach, I worked with kids aged 4-15, including some with special needs, helping them develop new skills and build confidence. I led daily exercises, organized practice sessions, and taught proper techniques while ensuring a safe and supportive environment. I tailored my coaching to each athlete’s

strengths and weaknesses, offering encouragement, motivation, and even nutritional advice to help them reach their full potential. Beyond physical training, I also monitored academic eligibility, taught instructional courses, and prepared students for competitive events, balancing skill-building with personal growth for every gymnast.