Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Diego Pradillo

Https://www.linkedin.com/in/diego-e-pradillo/

Overview

9
9
years of professional experience

Work History

Senior Regional Program Manager

Amazon
04.2023 - Current
  • Developed strategies to help increase capacity by 15% across North America Fulfillment Centers.
  • Enhanced program efficiency by streamlining processes and implementing time-saving tools with different tech organizations.
  • Developed successful regional strategies for increased collaboration among team members.
  • Led cross-functional teams to ensure smooth execution of various projects within the network.
  • Optimized resource allocation, resulting in better budget management and cost reduction.

Change Operations Manager

Amazon
01.2021 - 06.2023
  • Scheduled and chaired quality review meetings with California Region to track effectiveness of multiple site projects and measure entitlement.
  • Partnered with Tech teams to create tool to help improve re-training effectiveness for entire California Region.
  • Launched program for entire region to help improve onboarding experience and performance. Sites saw an average of 40% reduction in quality defects for the following quarter.
  • Owned multiple departments where I contained a team of up to 8 salary managers, helping onboard and exceed volume and throughput by over 35% YoY.

Area Manager of Operations

Amazon
05.2019 - 12.2020
  • Lead large groups of associates (120+) through strategic changes and program launches to help improve processing bulk items.
  • Utilized problem-solving skills to address challenges and drive process improvements, resulting in exceeding labor plan goals by over 15% in Q4.
  • Conducted regular performance evaluations, provided feedback, and identified development opportunities for associates, contributing to their professional growth and success.
  • Collaborated with cross-functional teams to align operations with corporate objectives training teams and associates across departments to improve throughput.

Sales Supervisor

Verizon
01.2015 - 06.2019
  • Lead sales team to achieve monthly sale goals and boosted sales revenue by over 15% through product knowledge and customer relationship management.
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.

Education

Bachelor Of Science - Business Administration

California State University Sacramento
Sacramento, CA

Skills

  • Continuous Improvement Methodologies
  • Data Analysis and Reporting (BI tools & SQL)
  • Program Management
  • KPI Monitoring
  • Performance Monitoring and Evaluation
  • Vendor Management
  • Brand-building strategies
  • Business Planning

Timeline

Senior Regional Program Manager

Amazon
04.2023 - Current

Change Operations Manager

Amazon
01.2021 - 06.2023

Area Manager of Operations

Amazon
05.2019 - 12.2020

Sales Supervisor

Verizon
01.2015 - 06.2019

Bachelor Of Science - Business Administration

California State University Sacramento

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Diego Pradillo