Diego Ramirez
Miami,FL
Summary
- Through hard work ethic and dedication I try to be consistent in the task that I am given, specially new and arriving challenges that I may not be familiar with. Overcoming obstacles to ensure I am ready to handle the level of operations being assessed to me. I'm experienced in working in challenging environments. I become excited about any opportunity to take the next career step with a job that can test my ability and leave major room for improvement.
- I consider myself a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
- Through my excellent verbal and communication skills, I broaden the field of opportunities and capabilities to be able to prosper in environments that deal with versatile current customers, potential prospects or future clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Tacombi
Miami, FL
12.2023 - Current
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Listened to guest needs and responded promptly for personalized service.
- Demonstrated hospitality and customer service while greeting tables.
- Communicated professionally with customers, colleagues and supervisors.
- Restocked service stations to maximize availability.
Acquisitions Analysts
The Chateau Investment Group
Miami, FL
10.2023 - Current
- Provided analytical support for projects, new business opportunities and proposals.
- Cultivated strong relationships with clients based on trust and successful collaborations.
- Optimized investment strategies by reviewing financial data and forecasting business, industry and economic conditions.
- Developed and proposed new metrics to provide actionable data to critical business stakeholders.
- Identified underperforming operational processes and recommended changes to improve performance.
Bank Teller
TD Bank
Morris Plains, NJ
02.2023 - 10.2023
- Assisted customers with processing transactions and resolving complaints.
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings
- Communicated professionally and personably with customers to assess needs and develop solutions.
- Reduced fraud risk by verifying check endorsements, customer identification and other required documentation.
- Collected currency for deposit, verified deposit amounts and entered transactions into Fidelity.
Server / Barback
Park Avenue Club
Florham Park, NJ
10.2021 - 02.2023
- Fostered memorable guest experiences with commitment to service and attention to quality.
- Memorized menu items for each function and provided accurate descriptions to guests.
- Assisted banquet captains with organizing banquet pulls and setting up equipment.
- Met guests' needs with expert knowledge of liquors, on-tap beers and mixed drinks.
- Satisfied discerning customers with unique requests.
- Kept service efficient by regularly restocking and organizing bar area and preparing garnishes in advance.
Sales Manager
Elephant Plate
Millburn, NJ
12.2020 - 10.2021
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures.
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures.
- Established long-lasting relationships with customers to maintain high retention and satisfaction.
- Marketed merchandise by studying advertising, sales promotions and display plans.
Sales Clerk
Thompson Sporting Goods
Summit, NJ
12.2018 - 11.2020
- Maintained well-stocked displays by checking merchandise multiple times per day and coordinating timely replenishment.
- Increased revenue through suggestive selling of related products and services.
- Assisted customers with diverse needs using strong service, communication and problem-solving skills.
- Managed counter sales inside sporting goods shop and helped customers locate desired items in-store or by placing orders.
- Deterred theft and protected store assets by overtly monitoring customers' behaviors and notifying supervisors of concerns.
Education
Bachelor of Science - Business Administration
Fairleigh Dickinson University
Florham Park, NJ05-2023
Skills
- Guest Engagement
- Order Management
- Beverage Preparation
- Team Member Support
- Customer Relationship Building
- Financial Analysis
- Appointment Scheduling
- Performance Tracking
- Critical thinking
- Mergers and Acquisitions
- Merchandise Strategizing
- Profit and Loss Management
Certification
- Certified Insurance Producer in NJ - 2025
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Colonel Dickinson Scholarship - (2019-2023)
Timeline
Server
Tacombi
12.2023 - Current
Acquisitions Analysts
The Chateau Investment Group
10.2023 - Current
Bank Teller
TD Bank
02.2023 - 10.2023
Server / Barback
Park Avenue Club
10.2021 - 02.2023
Sales Manager
Elephant Plate
12.2020 - 10.2021
Sales Clerk
Thompson Sporting Goods
12.2018 - 11.2020
Bachelor of Science - Business Administration
Fairleigh Dickinson University