Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Diego Ramirez Roca

Statham,GA

Summary

Licensed Real Estate Agent that successfully sold new and preexisting homes in Georgia. Applied exceptional prospecting, building high-value client base through aggressive marketing and personal referrals from satisfied buyers and sellers. Excelled in client development, public relations, customer follow-up and property management. Displayed superior talent in effectively communicating with sellers, buyers, banks and mortgage lenders.

Former restaurant manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience

Work History

Team Member

Chick-fil-A
06.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Real Estate Agent

Virtual Properties Realty, Inc. - Broker Acct
05.2018 - Current
  • Increased personal revenue by completing multiple home and property sales.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Liaised between sellers and buyers for profitable and efficient sales.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Facilitated closing processes between lender, mortgage companies, buyers and sellers.
  • Provided guidance to clients throughout the entire buying or selling process.

Restaurant Manager

Rafferty's Inc.
07.2021 - 11.2023
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Managed accounts payable, accounts receivable and payroll.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.

Server

Raffertys
02.2013 - 12.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Carrabba's Restaurant
11.2006 - 01.2013
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

La Cazuela
10.2002 - 10.2006
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Associate of Arts - Business Administration

Gainesville State College
Oakwood, GA
05.2012

Skills

  • Critical Thinking
  • Flexible and Adaptable
  • Friendly, Positive Attitude
  • Calm Under Pressure
  • Interpersonal Communication
  • Conflict Resolution
  • Fluent in Spanish

Affiliations

  • Believe that a healthy mind can only be in a healthy body. So, I exercise and keep good track of my alimentary habits.
  • I am completely fluent in Spanish. I can Speak it, read it and write it.
  • I enjoy teaching people and also enjoy learning from others.
  • I am a fast learner and adapt easily.
  • I perform well under pressure.

Languages

Spanish
Native/ Bilingual

Timeline

Team Member

Chick-fil-A
06.2024 - Current

Restaurant Manager

Rafferty's Inc.
07.2021 - 11.2023

Real Estate Agent

Virtual Properties Realty, Inc. - Broker Acct
05.2018 - Current

Server

Raffertys
02.2013 - 12.2018

Server

Carrabba's Restaurant
11.2006 - 01.2013

Server

La Cazuela
10.2002 - 10.2006

Associate of Arts - Business Administration

Gainesville State College

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Diego Ramirez Roca